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Verified
3/5

2006-07-30

"I ordered a copy of Windows XP Home OEM, and I received an OEM copy, but it was one of the "For distribution with a new ____ PC only" copy, with the computer company's logo and everything on the CD, no hologram or anything. A COA was included. When it installed, I wasn't prompted for a key (I'm guessing it was using a VLK that the computer company has on every CD), so when it was being activated it came back as an unauthorized product key which I had to manually change. But it did activate.

Also, the copy was SP1 which is now going through a lot of updates. I have a high speed connection, but it's still a pain to go through all of that.

In all, I saved about $10 over other retailers, and to be quite honest I'd rather pay the extra $10 and get true OEM software with SP2 to save the trouble of updating.

Shipping was prompt.

I haven't seen their other prices, so I would come back to see how they compare on other pieces of software, but not for XP. :-)
"

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Ease of ordering online
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Verified
5/5

2006-07-27

"Prompt delivery. CD was bubble wrapped. Authenic Microsoft product. Excellent service."

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Verified
5/5

2006-07-27

"I ordered 2 copies of windows xp home OEM versions. The website transaction went smoothly and shipping was fast. The software was as advertized and worked great."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Verified
5/5

2006-07-26

"After searching online, I found the best Photoshop CS2 Upgrade deal at eDirectSoftware. The shipment was lightning fast and the customer service was top notch. I was completely satisfied and would recommend this site."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Being easy to reach
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Making decisions on their own
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Being trustworthy
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Verified
5/5

2006-07-25

"I was very impressed with my whole shopping experience with eDirectct software. The order was processed, shipped, and recieved all within a week. I also had questions on the order and their sales department answered them immediately when I emauled them.
Very good company to do business with and I'll will definately do business with them again.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being knowledgeable
N/A
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
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Verified
5/5

2006-07-25

"eDirect Software Delivers excellent product quality, even with the great discounted prices. They are also exctremely expedient in getting the product shipped out to you. Very happy with this company and will be using them again in the future."

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Verified
5/5

2006-07-24

"I want to personally thank eDirect software for their fast service. We received all software in 2 days and have it installed and functioning. I also used the online chat to answer a couple of questions and was assisted very quickly and efficiently. eDirect will be our first place to shop for any software needs by my company in the future."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
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Verified
5/5

2006-07-24

"Excellent product, price and service. Easy to find on the Internet."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
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Being knowledgeable
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Being easy to reach
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Resolving problems
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Making decisions on their own
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-07-22

"Shopping with eDirectSoftware was an excellent experience. Their price for Adobe Photoshop CS2, with guarantee was great, the delivery was quick and the product has been perfect. Their follow up customer service was impressive. I would recommend buying form them to anyone."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
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Resolving problems
N/A
Being easy to reach
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Making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2006-07-22

"My experience was wonderful with eDirectSoftware. I purchased an upgrade of Windows XP Professional. The price couldn't be beat and customer service is very responsive and friendly. I received my item faster than anticipated (only 3 days to get down here to south Florida) and their customer service followed up to find out how my experience was. I highly recommend them to anyone looking for a terrific deal. Thanks guys!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
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Being knowledgeable
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Being easy to reach
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Making decisions on their own
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Being trustworthy
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Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-07-22

"I ordered 2 software products, received both a bit quicker than promised. One item was incorrect so I emailed eDirectSoftware (after hours) and received an email first thing the next day. I was told the software I ordered was on backorder, but that what I received would work and that I could download the upgrade to what I ordered. They let me decide whether to keep it or return it and offered a $15.00 refund if I kept it. I decided to keep it and was concerned as to how long the refund process would be. The following day it was refunded to my account. All of this with no hassle, and no sweat. That is the way customer service is supposed to be. They are a great company and as long as they do business in this manner, they will continue to grow. My experience was excellent. I cannot say enough about how refreshing it was to have everything handled without having to fight for it. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Being knowledgeable
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Making decisions on their own
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Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-07-20

"This companys service was very quick and offered a great price I would recommend in doing business with them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Resolving problems
N/A
Being knowledgeable
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Making decisions on their own
N/A
Being easy to reach
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Being trustworthy
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Verified
5/5

2006-07-20

" I had no problems with the purchase save the fact that the key for the Windows disc did not come with it and I had to email for the key. It would have been nice to have the key printed on stickers in the jacket or something (which I did to the 4 discs).

The response time to my questions was excellent.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-07-19

"very pleased with purchase. Delivery arrived way ahead of expected time frame. Product was as advertised on website."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
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Being trustworthy
Being knowledgeable
N/A
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Customer service being easy to reach
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Customer service resolving problems
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-07-19

"Excellent experience. The product was as represented and more than was expected. Received an e-mail shortly after delivery, expressing interest in my satisfaction and soliciting questions. Response to questions was prompt. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
N/A
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability