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Verified
5/5

2006-07-08

"The orders I have placed with eDirect have been handled with speed and efficiency. I received exactly what I expected and sooner than I expected. It was a good experience for me and I don't like to shop. "

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Pricing of products and services
Value the company offers
Is easy to do business with
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Verified
5/5

2006-07-07

"I appreciated the quick turnaround . . . from the time I placed my order till the day it was delivered only about 5 days had elapsed. Most of my experiences involving shipment to Alaska have not resolved themselves this quickly. Installation was virtually seamless--I had some reservations about purchasing refurbished "educational" software, but these potential misgivings were unfounded. All-in-all I am extremely satisfied, and have already recommended eDirectSoftware to my friends looking to buy software."

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Overall quality of the company
Pricing of products and services
Value the company offers
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Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

SAW
Verified
5/5

2006-07-07

"Excellent experience. Followup differentiates from all other suppliers."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
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Being easy to reach
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Being knowledgeable
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Making decisions on their own
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Being trustworthy
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Resolving problems
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Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-07-06

"Very pleased with my prompt service, the selection available and ease of viewing products and ordering online."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Overall technical support
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Resolving problems
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Being knowledgeable
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Being easy to reach
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Making decisions on their own
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Overall web site
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Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-07-06

"Easy purchase. I received what I paid for in a timely manner."

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Overall quality of the company
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Is easy to do business with
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Is consumer focused

Verified
5/5

2006-07-05

"Good experience fast service from eDirectSoftware
Whoever contrtols this resellers ratings website makes it far too difficu;t to use. I question its relevance to the company and/or consumer
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
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Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
Being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-07-05

"This was a great transaction and fast delivery. I would definitely purchase from this dealer again."

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Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused

Verified
5/5

2006-07-05

"The cd's arrived quickly, intact, and works well. There was no documentation, but I had no trouble getting the pieces to work."

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is committed to quality products and services

Verified
5/5

2006-07-03

"Was concerned at first after reading some bad reviews about eDirectSoftware, but received my copy of Windows XP Pro 3 days after I ordered it. Installed with no problems and all windows updates worked installed without any problems."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Resolving problems
N/A
Being trustworthy
Being knowledgeable
N/A
Being easy to reach
N/A
Overall customer service
Customer service making decisions on their own
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Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-07-03

"Excellent service. Delivered within days. As advertised. No problems. Will buy from eDirect Software at next opportunity. Will recommend to others. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
N/A
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
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Customer service being trustworthy
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Customer service resolving problems
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Customer service making decisions on their own
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Customer service being easy to reach
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
N/A
Web site being easy to use
Speed of web site

Verified
5/5

2006-07-03

"Package arrived in just three mailing days, ordered on a Thursday night and it arrived on Monday. Nice stiff bubble-envelope protected the program disc well, there were no scratches even though the product I ordered was an OEM version with no protective packaging of its own. The company followed up with me a week or so after the purchase to make sure it arrived and installed okay. I'd certainly consider buying from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services

Verified
5/5

2006-07-03

"This site was possibly the BEST site to buy software from! I look forward to buying A LOT more things from them. There prices are unbeatable it's just not possible to get a better deal. I suggest that everyone go and buy from them. There shipping is dirt cheap along with there software. The software comes nicely packed in bubble wrap so the cases and such don't break. These guys have done a great job at keeping there site in tip top condition."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-07-03

"I have ordered twice from this company and have had positive experiences both time. Customer service is great and the prices are fantastic. Quality software at reasonable prices!! What more could you ask for? I will be back again!!"

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is committed to quality products and services
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Verified
5/5

2006-07-03

"Very competitive prices. Very quick shipping. Item exactly as desribed in factory shrink wrapped retail packaging. Software installed and worked as advertised. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
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Customer service being easy to reach
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service being trustworthy
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-07-03

"I ordered software from eDirect Software and it was just as they had advertised. I received it as promised and it loaded without any problems. All-in-all, it was a very smooth purchase and I was very satisfied. There were no hitches whatsoever."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use