"The process worked exactly as advertised. The delivery came on time and the product was not damaged. The carrier called as promised to give us his ETA. I was very satisfied with the buying experience and will use EFaucets again. "
"Very good quick service in providing a replacement part. "
"Poor customer service, numerous phone calls/chats, long wait times on their customer service line (35 min +) to reach them then long wait times on hold while they contacted the warehouse and empty promises. I was satisfied with the service on 3 out of 4 items that WERE IN stock. The fourth item had to be ordered. After 2 1/2 weeks, I called for status and was told they expected the item the next week and would ship it then. Called the following week and was told the warehouse had forgotten to order the item and they would reorder and I agreed. Received an email and responded but no response from them. Called 3 weeks later and was told the item would ship the next week. Called again the following week and told they hadn't ordered the item because I hadn't responded. They offered me a small discount and offered to order it or I could cancel. I chose to cancel and ordered the item elsewhere. I was told it would take 7-10 days to get a refund. I understand that order items take time, but their handling of this was curt, inaccurate and unacceptable. Their system for tracking an order is poor. I will not do any further business with them and would not recommend them. I will say that they delivered the in stock items on schedule and I was satisfied with that part of the order."
"yes, the products are great. BUT, I did buy a shower rod that arrived bent a few weeks ago. the problem was the I didn't know it was bent until the installer cut it. Then, e facucets said no refund."
"quick fulfillment, good customer service"
"Beautiful and works great"
"Arrived in good shape and in a timely manner."
" I was badly in need of a new faucet, and when I saw this Kohler Artifacts model, I knew it was exactly what I wanted. eFaucets had it in stock, unlike many other sources I had checked, and their price was extremely competitive. I placed an order without hesitation, and received it in a timely manner. Absolutely love this faucet and spray. Thank you for making the entire process so easy.
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"My toilet seat arrived fast and I am very happy with it."
"A four week lead time was quoted for a neo-angle (corner) shower enclosure. At around the 5-1/2 week mark it became clear no one at eFaucets really knew where it was or if it was received (or even if it was fabricated by American Standard). I still don’t know. This was quite troubling as I had to reschedule my busy contractor twice. eFaucets then arranged for the enclosure to be shipped directly from the manufacturer, American Standard. It arrived without a warning call and sat on my front stoop for 24-48 hours - as we were out of town. The frame of the enclosure was dinged in a couple of places, I reluctantly accepted this as it had been such an effort to get it in the first place. "
"Good customer support and delivery"
"Use first when remodeling a bathroom-came back for one more towel holder-and was just as satisfied the second time around. Your website is fast, efficient and easy to use!!"
"The Kraus sink we ordered was delivered promptly and is very satisfactory. The eFaucets price was a little bit better than elsewhere."
"It was easy! Ordered what I wanted. Got what I wanted. What else would one expect?
Thanks."
"ordering was easy and everything came in quickly !!!"