"Because I didn't want to change everything in my bathroom that had polished brass everywhere I ordered my new roman tub faucet thru efaucet. It is hard to find polish brass in everything! It was delivered timely with everything needed to change the faucet. It. Now looks beautiful & works wonderfully I am very pleased! Than you for being for there when needed?"
"I purchased a non fogging shaving mirror from this company. They stressed the importance of mounting this mirror onto a flat surface. I removed my previous mirror that was there for 2 years. I cleaned the flat tile with Windex and installed the new mirror, exactly as the directions stated. After I installed it, I pulled on it to make sure it was installed correctly. Satisfied, I walked away. The next morning, it was on the floor broken. I read the return instructions and was told that if it was broken, I would be responsible for 50%.
I definately would stay away from a company that does business like this."
"I would have preferred the counter not be pre-mounted (glued down). It complicated installation due to the additional weight and tight fit. "
"Faucet hose delivered next day as promised. Seamless transaction. Will use again as needed."
"Easy to find what I wanted. Easy to order. Arrived on time without issue."
"Fast shipping, great price; what more can you ask for!"
"I was worried after seeing several negative reviews about this company AFTER I ordered some plumbing parts ; however they came through for me --on time and no problems at all--very satisfied !"
"Our new sink is exactly what we hoped it would be. The online transaction was easy and the product was delivered on schedule."
"Similar issue to what others experienced. Ordered an item that indicated a lead time of 3-4 weeks. Lead times are critical when you're trying to coordinate around a renovation project. After 5.5 weeks they say it will still be another week before it ships and then 10 days to deliver. 8 weeks instead of 3-4. They intentionally mislead consumers with bogus shipping time frames knowing that by the tame you've already waited more than expected you're now probably stuck with getting it from them. I'll never fall for their bogus product listings again."
"The yellow faucet quick disconnect on our original faucet installation made this new replacement hose a snap to install. Other wise it could have been most difficult. The new replacement spray combination head and sprayer was extremely easy to install. Only reason we called a plumber was because we did not realize we had a quick disconnect for the hose. Every thing works great and the faucet arrived in a timely fashion and in excellent condition. Thank you.
Sincerely, fjst "
"Stupendous web site..very easy to use and the way you could view all the products you are looking for, which gives you a true idea of how everything would look"
"I was able to check prices and received suggestions from a sales professional while on the web site.
Thank you."
"I ordered a sink and drain. The sink was great. It was a hassle getting the drain. It wasn't on the online site so it had to be added, taking 20 minutes or so. The agent didn't tell me that it was a "dummy" and you can't close the drain. I had to return it and pay a restocking charge and shipping both ways. I didn't know that 'dummy' drains even exist. The customer service person is supposed to make sure I get the product I want and, I feel, should have informed me beforehand. She didn't agree and basically inferred it was my fault, that I should have known. I did not like her attitude. Won't order from them again."
"They offer hard to find items at good price with great service."
"Just spoke to Garren, who helped me with specs for a faucet I was ordering, and then helped me order the faucet through your secure chat line. Garren was very fast, efficient, and friendly. So much more fun than filling out a form on the internet! Thanks eFaucets!"