"The "Hot" and "cold" buttons on top of the handles were not glued down. I had to buy a glue that worked on metal and glue them down myself. Plumber who installed them said "send these back and get faucets that are complete" but I told him I could glue them in myself, and I did. They look very nice and I have had favorable comments on the four sets I purchased. I am very happy with them. "
"Looking for a bottle trap I got the same one for much less than Home Depot."
"I ordered a new Kholer drop in tub, it came in two different boxes. That was ok,
but I did not get a template to cut the hold. So I had to order that from another department and the lady was rude. The worst was there was never a question if I needed one, I assume that the product would come with one, and I have to pay $10 buck to get it."
"the hardware that came with the seat doesn't work for my toilet
the screw is not long enough
you gave me the 800 number to call and they are sending me longer screws
just takes forever to get you on the phone
"
"Needed to replace a Moen shower head and wall control during a bathroom remodel. The site had a nice variety of Moen-compatible options, and I'm please with the version we purchased and installed.
The water flow is a bit less than we're used to, and it's only been used a handful of times, but so far so good."
"Ordered at 1:25 PM and it shipped the same day."
"We got the parts we were looking for at a very reasonable price, and shipping was prompt. Delivered right around the expected window."
"Haven't installed yet, still in construction mode. Will write a better review after installation. But the product looks great."
"Everything I needed to complete a complicated shower with multiple heads, etc came complete for what I needed. However the many pieces came in multiple shipments which worried me that I didn't get everything until the last box did arrive. Great prices, great sales people on phone. "
"I was very pleased with the product and the service.
Thank you "
"Great to do business with!!"
"Speedy delivery and good quality products."
"We purchased two faucets from them and their reps were incredibly hands on and helpful, even suggesting that they might be able to provide other items at the same low costs. They were great communicators and stayed in touch until the items were ordered and arrived.
It's possible we may need to exchange one of the faucets due to its size, and I am certain they will be just as helpful in that process. Let's see!"
"Easy to install an.d works great"
"We ordered a part for our faucet. It was not the correct part; we called them within their time limit for a refund. They asked if we had opened the plastic bag it came in. We had, so they told us it could not be returned. We we paid over $30 for a part we cannot use. They suck! We will never buy from them again. "