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PKL
Verified
5/5

2004-05-02

"1- I ordered an external hard drive on April 28, 2004 and I received the drive the very next day ( I live in California approximately 50 miles radius close to ewaggle )

2- Customer service/tech support is excellent. Jeff, the CS/Ts guy, professionally and courteously guided me through the formatting process.

3- Price is the lowest among the internet.

All I can say is that I will definately recommend my friends and family members or anybody else to shop at ewaggle.

ps. One suggestion to ewaggle. I think you guys shouldn't have charged CA residents shipping and handling fee ( I know about half of the items that you sold were free shipping to CA residents )because we have to pay taxes.
"

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N/A
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Verified
5/5

2004-05-01

"I am very pleased at the quickness of the response to my payment. My item was shipped the very next day and I was notified when the item left. The seller was kind and really helped me through the purchasing process since I am a new user to Ebay."

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Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Being knowledgeable
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Verified
5/5

2004-04-29

"Had a very good buying experience with eWaggle.
Prompt service and faster delivary. Bought a DVD
burner and everything received in prompt manner.
I wish they sell DVD Media too!!. Keep it up
guys. Will shop here again!! Thanks.
"

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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support

Verified
5/5

2004-04-28

"Ordered 160GB external harddrive. All came as expected. Very professional. Quick shipping. A+++"

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Overall quality of the company
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
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Resolving problems
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Being easy to reach
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Being trustworthy
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Making decisions on their own
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Verified
5/5

2004-04-23

"Great service and shipping. Very satisfied! .........................................................................................................................."

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Verified
5/5

2004-04-16

"Received my product in atimely fashion at a very good price. I would buy from this company again"

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Verified
5/5

2004-04-16

"I ordered a 160 gig maxtor hard drive in a case set up for firewire.

Also a PCI firewire 3 port interface.

Both units installed easily and worked fine.

My only down side and this is not really a complaint, is that since I ordered this unit to use as a master backup for a small home network, I would like to have had included or been offered to purchase a good outboard drive backup program.

I ordered Drive Image 7 and that works fine with this unit.

Overall my experience with eWaggle is very positive.

"

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
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Making decisions on their own
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Verified
5/5

2004-04-15

"Received the item on time promised, well packaged and I am very satisfied with the service and product. The instructions that came with it could be made more understandable in the english language"

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Verified
5/5

2004-04-15

"bought a NEW EXTERNAL USB 2.0 + NEC 8X DVD BURNER RW DUAL FORMAT.
Good buy.
very prompt shipping and the product met all expectations.
Strongly recommended vendor.
"

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5/5

2004-04-12

"I want to thank you for the superb service I received.

Thanks.

Fernando
"

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Verified
5/5

2004-04-10

"wonderful experience! item came promptly, brand new, no problems."

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Verified
5/5

2004-03-30

"Shipped timely and product was as said. will do bussiness again"

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Is committed to quality products and services
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Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
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Being knowledgeable
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Overall customer service
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Customer service being knowledgeable
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Customer service making decisions on their own
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Verified
5/5

2004-03-29

"I have nothing but praise for ewaggle! Great site. great prices, excellent shipping! I will definitely being shopping here again."

Detailed Review Benchmark + -
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Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
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Customer service making decisions on their own
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Customer service being easy to reach
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Verified
5/5

2004-03-27

"Great Transaction. Easy to track (a big Plus). Needed this burner by the end of the week and got it."

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5/5

2004-03-25

"outstanding service! very satisfied with purchase and would use again and again!!!

dan mcneil
"

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