"Ok,,, For Now i Still Quite ok With it Svr But There is Something Wrong with the Shipping Info So Still Waitting for it Change Without any Prob
If it ok I think i can Rate it 4.5/5 Star For now Till i see My Watch of Cause haha Thanks"
"I was very disappointed in the watch that I purchased from you. I was under the impression that when your web site add said automatic it would be battery operated. I liked the watch very much but I am returning it because I do not want a watch that is not battery operated. I will view your web site more thoroughly to see if there is another watch that I like. Your add is very confusing. It should say whether it is battry operated or not."
"Great place to find great deals on watches"
"NOT fair /......... costs too much to send it back. Paid $150.00 and not what I wanted BUT too expensive to send back. yes I will tell my friends about this . do not order for you "
"I ordered a watch but later found one I liked better. So I returned the forest one. No hassle refund. Product was gorgeous! I'm definitely buying more watches from them in the future."
"It is fine, it will be much less frustration if I could have been appropriately inform about what is going on with the order and payment. When do you think the exactly same clour, model watch can become available in stock?
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I placed my order on 18th May 2012 paid by Amex and then I realized I have been charged twice on the same item from account transaction records!!I email the customer service and got told the second charge has been reverse, however it is still shown as pending payments till 23rd May!Moreover, my order status is shown as failed by CS, what is mean by failed by CS while two payments are still pending from my amex account? I email customer service few times try to get payment clear and get watch to be delivered, got no response at all. This lack of communication, lack of explaination and help from customer service really makes this case become worse. Hopefully I can rewrite this review after I hear something back from customer service about my payments!"
“Dear mwithu,
We're terribly sorry for any inconvenience you experienced with this order. The reason it did not go through is that due to high volume, we went out of stock on the item after you placed your order. In our system, it indicates that you were only charged once for the item and that charge was cancelled when the system reconciled. If you are still showing any charges on your credit card, you may need to contact them as it appears that it is on their side. Again, we apologize for your frustration. We know what it's like to eagerly await something we purchase...”
"Horrible experience. Totally disorganized company. Stay away from these people. They don't have a clue as to what they are doing.
This is in response to the eWatches response to my complaint:
Most organized companies will send an email indicating that the item/items have been shipped. Five days later, no email. So I checked the link indicating that I could track shipping progress. No updates at that link. I call the company and wait on hold way too long. Get a person who can't determine why it is that the watch not only has not gotten to me, but can't determine why it hasn't shipped. She puts me on hold for way too long and then comes back to tell me that she doesn't know what is going on and will send me an email by the end of the day.
As a customer, I frankly don't care where the watch comes from, which is contained in the eWatches response. I don't care if it is being trans-shipped from Uranus. I want my merch on time. I want a company who has the ability to answer simple questions if something goes awry. I want a company that has their act together."
“Dear Cliveohclive,
We sincerely apologize that you were dissatisfied with your experience with us. We see that the order you placed contained an item that is shipped from a separate warehouse and that takes 6 business days for delivery...we were wondering if perhaps that was the issue with which you were dissatisfied. The amount of days it takes to ship an item is viewed below the product image and it is listed in business days. Again, we apologize for any inconvenience you may have experienced with your order.”
"It was a seamless performance!"
"hello yes they deliver fast ,i love it the activa watch for kids ,i gave as a gist to my 2 nephew in the Philippines ,i am surely they will love it the design and color very awesonme,hope that i have enough the money for buy my personal watch i love italian watch and lucien piccard"
"The process of ordering from eWatches.com could not have been easier or more fun!!! The hardest part was picking out the 'perfect' watch for my Grand-daughter and not buying one for myself! (Hubby was watching, no pun intended.) As if that wasn't enough of a sale, I had the watch in hand in less than a week from the date of order!!!! WOW Gr8 service too! I will be back, no doubt about it. Absolutely loved the experience and highly recommend eWatches.com. "
“Dear jrayle2,
Can you tell that we're blushing? Thank you so much for all the compliments and for taking the time to talk about your experience with us in your glowing review. We strive very hard to make sure everyone has the same kind of experience that you had. When we hear from satisfied customers like yourself it inspires us to continue to work hard and make our customers even happier. Thanks again for the review. Oh yes, the next time you visit us, get a watch for yourself...you deserve one!”
"I had a question and emailed ewatches and received two different answers to my question. Finally I called and the girl seemed to have the smarts to go and find and answer to my question. The email girl on the other hand should not be allowed to deal with the public. ewatches lost 4 sales because of her bad attitude, lack of knowledge, lack of interest in my concerns, and lack of any email follow up to my responses to her point form answers that explained nothing and had little to do with my questions. This had to do with the security code that I did not have on my Challenger watch purchase. It also had to do with shipping deals which were to be matched if other competitors were offering cheaper shipping. This was never matched and I lost $29 and consider it false advertizing. I collect watches and was planning to purchase as many as 50 Swiss Legend and Redline but this is not going to happen unless I get a free watch or something for all the aggravation."
“Dear fitzie57,
We sincerely apologize for any inconvenience you encountered during your experience with us. We will email you privately to obtain information from you so that we may investigate the situaion and rectify it immediately. Again, we apologize and we hope we can continue to serve you in the future.”
"I try my best not to give a bad review because I realize that things happen, however i must report this one. I made the purchase on friday 5/10 for what I thought was a pink invecta.
I wrote 2 correspondence wondering why I have not gotten the watch. They wrote back telling me what I already knew abouting the routing but no real response as to why up until 5/17 I had not received the watch. Hopefully I can complete this review when I receive the watch"
“Dear AWAYPET,
We sincerely apologize for any inconvenience you have experienced with your order. We do our very best to fulfill and deliver each and every order in a timely manner. Hopefully by the time you read this post you will have received your watch. If not, would you please let us know when it does reach you…we want to make sure you are satisfied with it. Again, we apologize for any inconvenience you experienced. If you need anything else or have any questions, please contact customer service directly at 866.799.2824 and they will assist you personally.”
"Don't think I'll buy from them again. I ordered my watch on a friday before cut off time and paid extra for saturday delivery only to receive it the following tuesday with a dead battery! I called on monday and told them if it wasn't shipped to refund my money, they said they hadn't heard from the warehouse so they weren't sure of its shipment status. Low and behold they sent the item anyway...I will keep the watch only b/c it was such a hassle to get in touch with customer service that I don't have the time to deal with them again."
"great watch , great service"
"I love watches and I was very happy to fnd this page and I am hooked as I check the page 10 times a day. adicted I guess you could say.
great job with your web page bad for my wallet."
A rep from eWatches.com, SWIGroup, has responded:
“Dear dankolysher,
We apologize for any inconvenience you experienced with your order. Per our policy, shipping a non-defective return back to us is the responsibility of the purchaser. In your post you indicated that it was simply not what you wanted. Again, we apologize that your experience with us was not enjoyable and we wish you the best.”