" Rudy Project was a little slow in getting back to me after I placed the order.After I emailed them they finally told me when it would be shipped. I placed the order on May 24, they got back to me on the 28th.
On their home page where I placed the order they say if your order is over a certain amount of money,you get a faster delivery. They sent it with the longest delivery time, 5 days and I was well over the amount for the faster delivery.
They also said if your delivery address is differnt from the billing address that you need to give them your daytime phone number and they would verify the order. This never happened and I carried a cell phone around with me for 3 days waiting for the call.
I do have the product now and am very happy with it,but Rudy Project should try to get the whole Project, together.
Art Arenson"
"I have Rudy Project sunglasses for years now and they have been through allot, I have a job that requires a tough gear and I found Rudy Project to be as such!!!
Thank you for your great service and product!!!
Tomer
"
"My several years old Rudy-Project Projection Golf was the best investment I'd ever made! Last week an oponent's hard overhead tennis ball hit me smack on the sunglasses. The frame fell apart and fell apart on the hard tennis courts. Here is the best part. These wonderful glasses not only protected my eyes/I only got a small bruise on my cheek bone, but when I picked them off the court, I was able to put the frame back together and the lens were not damaged. This convinced me that I needed to purchase another fine pair of these sunglasses from Rudy-Project. I just recieved my new pair in the mail yesterday and was so excited! Now, with a spare, my favorite sunglasses will last forever!
Pat
"
"I placed my order on March 17, 2009. As of the 23rd I have not received any shipping or notification that my order is going to be fulfilled.
I sent an email on the 20th looking for information, which coincidentally was the day I receive a mail asking me to spread the word to others about the great Rudy Project. Still have not heard back so I called and left a message today on voice mail.
I am betting that the Rudy Project is a scam. You cannot get any answer from their customer service department either by e-mail or voice mail. Now I only wish I could cancel my order.
"
"While ordering the product was very easy, E-Rudy lost my order and it was only because I contacted the company to inquire about its status that they discovered the mistake. Once they re-entered my order (again, after I notified them), the glasses showed up as expected
Cost – Excellent
Product – Excellent - not the first not the last time I've purchased their glasses
Customer Service- Excellent
Efficiency of the system - POOR
Deliver time – slow but free so that’s ok
"
"This is the 3rd-time that i have ordered on-line from Rudy Project. I always love their sun-glasses. Excellent quality, and beautiful. "
"Great experience. They made the whole process effortless. I even ordered the wrong size helment and there was no problem, I sent it back and the new one is on the way."
"Three days later and still waiting for my merchandise which I paid to have overnight shipping on! Also, charged me for merchandise which is listed on the website as free with order. Very shady. Not happy at all with the vendor. Cannot speak for the product as it has not arrived yet. Also, cannot get ahold of anyone at customer service to resolve the issues. "
"Basic Ketyum sunglasses delivered as ordered. Frame design and fit are excellent, but expected at such an expensive price for athletic sunglasses. However, the nose piece was not the design advertised or depicted. Have asked e-Rudy to correct the discrepancy; awaiting response."
"The entire transaction experience was quick and easy. Tracking of shipment was clear and concise. All products received in same shipment. Only one product in package purchase had a defect which looks cosmetic but potential for product integrity. The helmet that was part of this order has a 1/2" long gash that was about 1/8 deep. It appears within one of the helmet vent and its the front of the helmet. It is also what is visible from the expose opening of the helmet box packaging. It looks visible defect but I attempt to wrench at it to see if made produce weak connection. it doesn't look so.. Overall very satisfy with purchase. "
"Easy to order, fast delivery. Great!"
"This is a good place to shop if you need to get some Rudy Project eyewear. I bought a pair that were on closeout, it was just about the best deal I could find anywhere. Plus there was free ground shipping.
I ordered on a Monday at about 4pm EST and they item shipped the same day. I received the item by the end of the week which is typical for UPS ground. The item was packed decently and I was pleasantly surprised to find a free Rudy Project music CD included with my order.
My only (very minor) complaints would be with their website. Some of the items such as the ones on closeout have no description pages. When you click on the item it just instantly adds to your cart. That can be kind of annoying when you were just trying to get more info on it. They also don't have a way to track your order on their website. However, it's not a big deal at all since they sent out an e-mail confirming my order and another one informing me that the item had shipped.
I am overall very satisfied with my experience and would definitely order from them again if I wanted some Rudy Project products."
"Great Store!!! A vast no. of choices, and clearance prices are great! item shipped fast; very fast. That may also be because Im just in CA, but overall, can't complain anything from this store. Good luck, will buy again!!!"
"I was not happy with the timeliness of delivering my order. According to the website it should be next day shipment. Mine took 4 days to deliver. Not a very dependable vendor."
"Great products. Free overnight shipping. The website could be designed better, but as far as shipping speed and quality of product, there is really isn't anything negative that can possibly be said about e-rudy."