"After reading so many different reviews I took a chance and placed my order on Jan. 17, 2017 & received my order today Jan25th , 2017. 9 Days from start to finish is pretty good service in my opinion : ) My order was perfect , no issues what so ever !!! I ordered 8 of the 90" round silver table clothes , 3 silver rectangular table clothes &10 Plum satin runners !!! They were all nicely packaged individually inside the box !! I feel the quality is quite good, especially considering the price !! I now own these for cheaper than what I was going to have to pay to rent them for one day !!! SCORE!!!!"
"Terrible service. Printed ribbon backwards and won't fix it. It doesn't even make sense the printing they did. They will not replace it. Would never recommend or order from again!"
"I was planning my mother's 90th Birthday party. I needed flowers, favor boxes, surmergible lights, water crystals and table runners...I found everything I needed at Efavormart. It arrived on time, the products were as pictured and the colors were true. I was pleased with the product and the price. I will be a returning customer and yes I am recommending Efavormart to my friends and family. "
"I have to say that for the small price, I wasn't sure of the quality I'd find in your satin table cloths. But I'm so pleasantly surprised! These will be PERFECT for my daughter's bridal shower. In fact, I've just placed an order for two of the larger sizes. Thank you!!! I couldn't have rented them for what I paid to buy them. Will they wash well? Who knows ... but at this price, who cares?"
"I was a little concerned at first because I got an email from them stating that one of the items I had ordered was out of stock.
However, it was extremely easy to get a hold of customer service on their site, using the live chat feature, and the agent who helped me was great. They got in a shipment of the item I needed, and I got my delivery about four days later.
The items are very nice, and I was super happy about the price.
Thanks a bunch!"
"RECEIVED ORDER PAID $198.29 INCLUDED FREE SHIPPING RETURN ALL EXCEPT $7.00 SELECTED MERCHANDISE CREDIT TO AVOID 20% RESTOCKING FEE IN ACCORDANCE WITH THEIR POLICY. I WAS REFUNDED $59.57 AND CHARGED ME THE RESTOCKING FEE ANYWAY MY RECEIPT CLEARLY STATES "NO RESTOCKING FEE APPLIES" WHEN I INQUIRED ABOUT THE MERCHANDISE CREDIT THEY COULDN'T PROVIDE A VALID ANSWER, WHEN ASKED WHERE WAS THE REST OF MY REFUND THEY STILL COULD ACCOUNT FOR HOW THEY RETAINED $134.40 AND CLAIMED IT WAS TOO LATE TO OFFER TO REFUND ME A MERCHANDISE CREDIT WHICH ONLY ACCOUNTS FOR $22.41 I WILLNEVER DO BUSINESS WITH THEM AND INFORMING ALL MY COLLEAGUES AND EVERYONE I KNOW TO NEVER DO BUSINESS WITH EFAVORMART AND INFORMING THE BETTER BUSINESS BUREAU OF THEIR SHADY PRACTICES"
"This is the WORST COMPANY that you could ever buy anything from.
I bought 36 sets of their 20X10 Fairy net Lights and they are CRAP!! I spent $61.99 per set and they are not worth the money.
They are very cheaply made and fall apart just trying to take them out of their boxes.
2 Sets didn't even work right out of the boxes, and 10 other sets have rows or sections of lights that are out that I can not get to work.
I tried to contact the company to get an exchange or a refund which they will not do. They said all they can do is give me 20% off my next purchase. Why would I buy anything else from this Company?
HORRIBLE CUSTOMER SERVICE!!!!! DO NOT BUY UNLESS YOU WANT CRAP THAT WONT WORK!"
"I have ordered several orders from this site and was very happy with products. however on my last order, I ordered more of the items I had previously ordered. The color of the tulle previously ordered did not match the color I ordered this time. In trying to explain to customer service what happened, they said "i'm sorry, this is now the color we have". I requested a refund, but I now have to pay the 20% promotion of that day, return items and pay for shipping. This order was of almost $100.00, my refund is of around $65.00.
Be aware your fault or not, you will not get your total amount back. "
"They claimed they could not deliver because it was Thanksgiving. Zero communication about the delay, no shipping - and then after said "Sorry you need to pay for higher shipping to guarantee your order to get it by the date you need." A laughing joke.
DO NOT USE THIS COMPANY - ESPECIALLY IF YOU ARE ORDERING FROM CANADA***
"
"I ordered a 5x7 gift bag they sent me a 4x6. I asked them to send me the right one but instead I had to fight just to get a refund in gift certificate form. The bag $1.97 but shipping more then $6.00, So I still ended up paying for the damn gift bags TWICE! EVEN THOUGH THEY MESSED UP MY ORDER!! Never ordering from them again. I actually thought I found a good place to order party supplies from, boy was I wrong. No wonder they don't have a phone number to call them. Lesson learned NEVER ORDER FROM A PLACE ONLINE THAT DOESN'T HAVE A PHONE NUMBER TO CONTACT THEM!!"
"Do not shop here!!!! I ordered a burgundy organza bag. It came back red!!! When I tried to have the correct item, the customer rep gave me excuses that they are hard to produce and will not always be the same color! What, how is that possible.... you are supposed to be a company. I will be contacting BBB about this!!! I am extremely disappointed and upset. Please save yourself and your money!!!!! :( "
"How is it that you charge for me to return a product I don't like. Very unsatisfied with the product I received. It looked nothing like the pictures. I paid a total of $17 that I apparently won't be getting back because the return label is $9 and a staff member said you won't be shipping me a label. You really need to REVISE that part of your return label and NOT CHARGE people for your horrible product. Will never use or recommend this website to anyone. I really wish I wouldve never bought anything from you. Waste of money and my time. Super frustrated. And your customer service members need more training. "
"I tried to get printed "100 Personalized Cupcake Purse Favor Boxes for my wedding rushed.
The actual confirmation email showed what was supposed to be printed. Information on the website stated they couldn't print foreign accents etc but it didn't say the letter would omitted completely. So when we got the boxes I was surprised to see a letter omitted from my name. ......THE POOR ACCESS to service and POOR CUSTOMER SERVICE is why I would give this company a 1. I had to get their phone number from my credit card statement. And when I called voice mail was full and no one would answer. The online chat was the only way to communicate. They wanted me to spend more money to correct the problem. If they wanted me to pay for shipping I would have done that but they wanted me to pay for a whole new set of boxes. I went to a local printer and they corrected the problem FOR FREE. Now that is service. Be very careful with this company. "
"Please make sure you do not need to exchange anything. I was instructed to order more of what I wanted and just ship back to even exchange. I would have to pay shipping back. Went to my local post office and it was going to cost $120 to ship back on a $157 order. They got it down to $91 but that is insane. I got with CS and they offered a cheaper shipping but it was still going to be more than one third of my order. The rep did not seem to mind. It was all in their fine print. My mistake. This is why I hate dealing with online companies that do not have a reputable customer service department. Expensive lesson learned. "
"I ordered quite a few things this past month for a bridal shower and for a wedding of 170 guests. I loved every item I purchased! I ordered polyester round table cloths, rectangle tablecloths , and personalized favor boxes. The shipped really quickly and the products were exactly as described and packaged really well. Thank you EFavormart. I will be shopping with you again and again !!!!! "