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Verified
5/5

2020-05-20

Great communication and customer service

"Ashley and Eli have been a dream to work with! We have loved all the products we've ordered through ePromos and the customer service has been top-notch. "

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Verified
5/5

2020-05-15

Great experience. Jayme was excellent to work with!

"Great first experience with ePromos!"

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Verified
2/5

2020-05-14

No merchandise

"Got billed. Got no merchandise. "

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Verified
5/5

2020-05-13

Very efficient. Great value ...and all around nice folks

"Great value ...and all around nice folks"

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Verified
1/5

2020-05-12

STILL HAVE NOT RECEIVED MY ORDER

" Made an order in March with a delivery date of 15 April and I still have not received order. "

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Verified
5/5

2020-05-07

Great products and service

"Mallory was very helpful in recommending products"

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Verified
4/5

2020-05-07

Full color bags

"The product is a little thin but it was a bargain price! The shipping was late - but probably not there fault since during Covid-19. I would've appreciated a "heads up", though!"


Verified
2/5

2020-05-07

Great rep but poor communication and product availability

"I ordered plain face masks, with no customization, on April 6 with a verbal and order acknowledgement ship date of April 13, in hands by the 16th. When they had not arrived by the 17th I asked for an update on the status and was told the first wave on inventory was still on its way, now with an estimated ship date of April 24. The order did ship on the 24th but delivery problems were next. On the 28th, UPS tracking details showed a missing or incorrect apartment number, though the address was confirmed as correct. The address was corrected and delivery would be attempted the next day. On the 29th, UPS tracking details showed the company or receiver name was incorrect though the address details were confirmed as correct. The information was updated and the package was held another day. Final delivery was May 1. So, from April 6 to May 1 is the length of time it took from order placed to order received. My rep, Jenni, was attentive and quick at trying to help, but I was misled into believing the inventory was readily available. The masks were a donation to a hospital that was requiring staff to use one per shift due to a shortage. Waiting almost a month for them was frustrating. Overall disappointing experience."

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Verified
5/5

2020-05-06

Love the Updates of My Oder

"It's really nice to get updates on my order and the availability. I enjoy working with my ePromos rep and the option of just calling her to order merchandise instead of going through the website. The website has not been user friendly for me when I check out. It just spins and spins and never completes my order. I am not sure if it's the browser I am using."

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Verified
5/5

2020-05-06

Amazing!

"I had an order to place for our school and had questions. Jayme was amazing with communication and knowledge. Even during a pandemic, she was able to get my order placed and shipped within 24 hours. When I say shipped I mean it was DELIVERED to us in 1 day! We received exactly what we needed for our kindergartner's summer take home bags. Thank you!"

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Verified
5/5

2020-05-05

The Best Customer Service and Great Product

"I am so happy with our recent order of personal face masks. We delivered them to local volunteers interacting with the neediest people in our community. Nomi alerted us about the availability of the masks and made the process super-simple. Thank you so much!!"

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Verified
5/5

2015-09-22

Worked with for many years and I have always been a satisfied customer

"I try every year to find a unique gift for our charity golf tournament. They have always been great about sending me samples so I can check out the quality of the item. One I move forward they deliver as promised and keep you in the loop the entire time. I will be back again next year."

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Verified
5/5

2020-04-27

Geoff Adams is amazing to work with

"Our rep Geoff Adams was amazing and made this process super simple and we couldn't be more satisfied with the quality of the items we received. We will definitely buy from Geoff again. Thank you."

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Verified
5/5

2020-04-22

Incredible Customer Service!

"Once ePromos learned of my disappointment with the product that I had ordered they offered to provide a $200 refund. When I discussed the situation of our company being closed for the next 3 months, they happily issued a full refund and provided a label to return the product. Keep in mind, there was nothing wrong with the product, it just wasn't what I thought I ordered. Talk about amazing customer service!! Thank you ePromos for having our back!"


Verified
5/5

2020-04-20

Great Service and Price - Always a pleasure to work with E - promos

"Corey does a great job in meeting our needs !"

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