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Product & services pricing
3.99/5
Chance of future purchase:
4.04/5
Shipping & packaging:
4.01/5
Customer service:
3.84/5
Return/Replacement policy:
3.77/5

Verified
5/5

2024-12-16

Alcoa chrome cap and nuts.

"These are an exact fit for my Alcoa wheels. "


Verified
1/5

2024-12-16

Poor quality and poor problem resolution

"Bought a camper vent. Very low quality plastic and it actually didn’t fit the opening enough to cover the weather strip. "

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Verified
1/5

2024-12-16

Shipping took too long

"Box arrived a day later then promised and the box was half open, I was able to get what I needed from Amazon at a lower price and showed up in 2 days as opposed to 6 days."

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Verified
5/5

2024-12-15

Great Customer Service

"Always a pleasure doing business with e-trailer. Their customer service is always excellent. They helped me zero in on what I needed so I could place my order. There was a bit of an issue regarding shipping, but it was not e-trailer‘s fault. Totally a UPS problem. The only thing I would ask from E trailer is, please provide more shipping options like FedEx. We have had major problems in the past with UPS. I would pay a premium to not have to use them. Just a thought. "

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Verified
5/5

2024-12-14

Great company to find

"I always do my research and etrailer came out on top everytime. I had to order from them because I also practice logic. They held up their side of the bargain and then some. Fast shipping, best price and installed in 2 hours including setup of vehicle, gathering tools, and cleanup. Very happy "

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Verified
5/5

2024-12-14

After several purchases

"Have made several purchases from etrailer.com. Have been very satisfied. Quick delivery and quality products."


Verified
2/5

2024-12-14

Very poor quality control!

"Installation went great and I was initially very happy.
But, when I tried to insert the hitch pin into the receiver tube pin hole, it wouldn't fit. I assumed I had the wrong size hitch pin and returned it to where I purchased.
Eventually, I figured out one of the hitch pin holes on the receiver tube was slightly smaller than the other.
I think I should be able to ream the hole out, but that will destroy the powder coating and promote rusting.
I understand I can paint after enlarging the hole, but paint won't be in anyway as durable as the powder coating.
If it wasn't for this defect, I would have given it 5 stars.
Very disappointed.
"

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Verified
5/5

2024-12-14

3 Step fenders.

"Etrailer did a great job working with me to determine exactly what I needed and how to install. Very pleased. TKD"


Verified
5/5

2024-12-14

Receiver hitch roller

"Part arrived ahead of schedule in good condition. Seems very well made. Installed easily. Works as expected. "

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Verified
5/5

2024-12-14

"great service fast shipping"

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Verified
5/5

2024-12-14

Great Experience

"Purchased the hitch, the wiring harness, and the special need needed to remove body panels from the car. The instruction videos were spot on accurate. "


Verified
5/5

2024-12-14

Liz helped me not only find the right hitch but when an unforeseen manufacturing issue happened they took care of it immediately.

"Liz helped me not only find the right hitch but when things went wrong and a defect was found she went the extra mile to make sure I was take care of."

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Verified
4/5

2024-12-13

goose neck hitch

"I had a problem with finding a hitch for my truck, and luckily I got one from you in a timely manner. Thank you.
Mike
"

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Verified
5/5

2024-12-13

Good products, great customer support

"Very helpful staff. I ordered the wrong item and they were able to help with the correct item. I was not thrilled about the restocking fee but I knew it ahead of time. "


Verified
5/5

2024-12-13

Accurate part description

"Relieved exact items As promised"

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