"I bought a smartphone about one month ago. It was delivered on time as promised. So far so good.
Unfortunately I received a faulty product (it can happen) so I have asked for replacement.
Today it is exactly 9 days after the smartphone was delivered back to Expansys and they are still claiming they didn't receive anything. Everytime I am calling/sending email to them, they are asking me to provide them the proof of shipment (which I did 3 times already).
So if you choose to buy from Expansys I highly recommend you, do not try to ask for replacement or refund... you probably won't see your money or product anymore.

EDIT: 22 days after delivery - still nothing. Next week going to ask for refund. Will see how that goes. "

"I ordered a mobile phone using paypal as that is safest method and they know all my details. Expansys never mentioned at ordering stage that the next day they would not be sending me the item until i sent them a copy of a household bill, driving licence or whatever to prove i live where paypal know i live. I cancelled my order and went to no hassle amazon for same phone slightly cheaper. Very disappointed with the new expansys, used them years ago but suspicious of there ability to provide a safe service now in these difficult times...avoid...you have been warned !!!!"

"First order with Expansys was fine. Second order, there were a couple of issues including delivery which was supposed to be free for this particular item but checkout did not have a free delivery option. Pressed ahead with the order anyway and emailed Expansys asking them to refund delivery cost. Item arrived promptly, followed shortly afterwards by an email confirming that delivery cost had been refunded.

So would I use Expansys again? Certainly they provided me with great service and they will respond if any issues arise."

"Wrong spec laptop. No after sales help, no apology. AVOID LIKE THE PLAGUE!

I bought a laptop and SSD totalling just over £1000.
Believe it or not, it was the illuminated keyboard that made me go for this one. Essential for my work, which is in dark conditions. It turns out, the laptop doesn't have one!

This equals a lie.

I called and emailed about it.
The first time my email was completely ignored, the second time I was asked for my order number which I had written clearly TWICE, and the third time I had an 'I'll look into it'

kind of response with no follow up for 2 weeks so far.

The line for that particular feature is now gone from the laptop's listing on the website, but I've still received nothing.

Basically, nobody there gives a s***.

Complete joke."

"PEOPLE AVOID EXPANSYS!!! I ordered phone which was in stock with the next day delivery option. I'm waiting nearly two weeks. I sent to seller two e-mails and no respond so I called them to cancel transaction but they refused to give me money back. Exspanys explained me that they can't because supplier doesn't have the phone in stock and the status of order is marked as shipped. The explanation is ridicules and item wasn't shipped. I have right in this situation to cancel the order, they don't even know when the phone will be in stock on 100%. I feel cheated and not only my time was wasted but also money. Any apologies will not give me money back. Only problems. Already open case with paypal."

"I have shopped with Expansys for sometime now and so far I have found them very cooperative, understanding and helpful, I have bought quiet a few items from them Via PayPal and through their credit scheme and also returned a few and every time there was somebody there to help me out throughout the process.
I am a loyal customer of Expansy and will remain to do so until they give me a reason to think otherwise."

"The right product at a decent price with a 0% finance option...
a surefire winner.

Swift delivery too."

"Shocking - Avoid like the plague.
I ordered a Beosound 8 speaker system which was showing as 'in stock' on the eXpansys site. The purchase and finance process went smoothly enough, and I received an email confirming my purchase, with a link to enable me to check progress. I kept an eye on this over a few days and notices the status change initially from 'in stock' to 'expected in 6 days' to discontinued. At no time did eXpansys contact me. I phoned customer service and was told they knew of a problem between the stock levels shown on their website and actual levels. The long and the short of the situation was they were unable to fulfill my order and sent my a poorly worded email with which I now need to cancel the finance agreement I signed."

"Never ever trust Expansys. I purchased a Buffalo mini station air, it arrived very quickly but unfortunately it was paid for on Paypal and developed a fault. Buffalo agreed on a direct replacement as they acknowledged the fault. I sent back the item to Expansys with the request from Buffalo for an immediate replacement. This won't happen, Expansys want to inspect the item and despite my and Buffalos instructions will not replace the item until they get around to it. Buffalo have told me Expansys should not be inspecting the item as it should just be replaced. I have phoned,emailed and tweeted the CEO, who has replied but still getting nowhere. They are now ignoring my emails. In future I will never pay for high value items using PayPal as if I had paid by credit card they would have helped with a refund, also Buffalo can't help as they have said I have to follow Expansys system. If anyone is interested.
eXpansys order reference 2C44-013B-D9D2. Not sure of the exact date of purchase.

In reply to Expansys
You got sent by me a product return form that was sent to me by Buffalo, I had an acknowledgement from Expansys of this form. The form stated that a replacement should be sent out, I was even asked by Expansys who at Buffalo I dealt with and I gave the name of Miguel. I contacted Miguel again and he explained that he couldn't help me anymore and that I just had to deal with Expansys as he had done all he could. The form was sent two times once to ****@**** and once to Jodie in the UK, she at first said she would get a replacement sent out and then told me that the unit would have to be inspected. Somewhere along the way you even are not being told the truth. I have even emailed Jodie this week and still have not had a reply.
I welcome your comments now.
Thank you
"

"I ordered an iPad for a surprise present for my partner.
As I don't have any technical knowledge I thought I would make sure I was ordering the correct item as there seemed to be a lot of versions out there.
My question was promptly answered and once ordered, it arrived as ordered next day."

"Well it has now been 5 weeks since I ordered a particular item from Expansys and I have yet to hear a peep from them regarding the delay on an item that was supposedly in stock when I ordered it. After 2 weeks (at which point the item was already over a week late) I emailed them at ****@**** requesting that they send me it as soon as possible or at least give some reason for the delay and that they change the delivery address as I am no longer at the one given. I have had no response to this and am extremely unhappy with all of the service given. The counter on their website now says 4 days until delivery... I'm not getting my hopes up."

"I would never use this company again. Why? I bought a phone from them on the 2-1-13 and paid £5.88 for next-day delivery, which I did not receive. Queried this with them and they said they would refund my £5.88. The phone was held on to, waiting for a UK adaptor as the phone was an EU issue. Eventually I received my phone on the 7-1-13 despite phoneing them a number of time and asking it to be sent and the adapter could follow when in stock, as the confirmation of the sale said it would be in stock about 24 day days. I was assured by two different customer service people on the 4-1-13 that I would get on my phone on the 5-01-13 even though it was a Saturday. Did I get it NO, it arrived 7-1-13. Since then I have requested the refund of the £5.88 on a number of occasions, today on the 30-1-13 a refund was paid into my paypal account. The customer service this company gives is abysmal. I also asked to speak to a manager on each occasion they were not at their desk!!!! Never recived a return call from them either as requested on a number of occasions. That is why I would never use this company again."

"When I placed my order 31RT-011A-7A8E and pre-payed with PayPal on 25.01.2013 you have confirmed that the item is "in stock" and EU zone delivery is
1-2 days. After payment in the order tracking status is "Expected 16 Days" and the order status is "unknow".
These are not the conditions for which I agreed to pay. I payed for the item "in stock" and express delivery service.
So, I canceled the
order 31RT-011A-7A8E on 28.01.2013(9.18h.AM UK Time.) via e-mail on ****@**** and I expected to refund my PayPal account.
I send you many e-mails to ****@****, ****@****, ****@****, ****@**** with cancellation request and refund request according to your conditions, but I have no answer from you and my e-mails was ignored.
All my attempts to contact with you about refund have been unsuccessful. Until today 30.01.2013 the order status is "unknow" and no sights for refund.
The most unresponsive or uncooperative seller I've seen."

"Very happy with the whole experience. I choose not to pay extra for the next day delivery as there would be no one in. It still turned up next day and was left at the local PO so everything was fine and I save on P&P.
The phone has been excellent and I have nothing but a good experience with dealing with expansys."

"Bought a mobile phone from Expansys which was delivered to me on 18.12.12. the instructions and operating system were in German and despite my best efforts I could not obtain them anywhere in English; therefore, not being a German speaker I could not use the phone.

I returned the product to Expansys the next day using Royal Mail Special Delivery and the tracking number I was given told me that it was received by them on 20.1.12.

Despite repeated calls and emails to Expansys 34 days later I have not received a refund.

I leave you to draw your own conclusions..."