ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2013-05-05

"Was very skeptical before buying the glasses. Got a beautiful Ted Baker Patriot frane with prescription lenses and saved 160$ just because I ordered online. I ordered on Monday and got the glasses in three days, on Thursday. (I live in Boston). Highly recommended!"


Verified
5/5

2013-05-02

"thanks for agreat frame. having the lense put in now.
this is i my second pair. iaam sure i will enjoy them as much as the first. fast ship

tommy

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-05-02

"Just what I wanted at the best internet price. I have been wearing Artcraft frames for 45 years and the local opticians had told me they weren't available anymore. I insist on cable temples as I am in the boat business and can't afford to lose my glasses over the side of the boat and watch them sink."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

lax
Verified
5/5

2013-04-30

"Incredibly fast turnaround on re-lensing once they received my old eyeglasses. Very happy so far."


Verified
5/5

2013-04-24

"The return was easy and selection of frames and prices were great"


Verified
5/5

2013-04-21

"I was skeptical at first, but when I received my glasses I was very happy. They fit just right with no adjustments and the prescription was right on. I saved at least $250 by buying on line. Very satisfied, so much so, I ordered a pair of sunglasses."


Verified
5/5

2013-04-15

"the frames were everything I expected"


Verified
1/5

2013-04-08

"I have not even received it yet so how can I comment on the service?? Deliver it asap and I'll see!
Beginning to think this may be a scam.
"


Rep reply posted 2013-04-09
A rep from eyeglasses.com, eyeglassescustomerservice, has responded:

“You selected PayPal as your payment option. We have sent you requests for PayPal payment. Once we receive your payment, we can ship your order immediately. If you have any questions, please contact customer service.”


Verified
5/5

2013-04-07

"Fast shipping and such a nice case with the glasses!:)
"


Verified
5/5

2013-04-04

"I had to return one of the frames as it just wasn't "me" and the return was handled quickly and credited back to me quickly as well. I will never buy frames at my optometrist's office again! (For that matter, none of my friends and family will either--basically 50% of what I would have been charged.)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-04-04

"I uploaded a photo of myself, which helped me choose the best frame for my face. I asked for help choosing the best lense type for my needs, and I am very happy with the advice given. The quality of the finished product is exceptional."


Verified
5/5

2013-04-01

"So, I was very annoyed to realize my glasses.com order replacement (The originals had arrived with the wrong prescription...as in one lense just glass. Um. No. That won't work.) was not expedited shipping as I had been assured of when I called last week. Well, to my delight I can HIGHLY recommend Glasses.com to any who feel they can handle ordering frames and lenses without going into a shop. I used their online chat service to determine what was going on, and the gentleman (Shaun M.) was super helpful, switched the shipping to the appropriate expedited status, and triple checked that the lenses had been expedited in their creation, which they had been. I should have frames and lenses by Wednesday. I am very pleased with their service, and look forward to glasses which fit my face, are the correct prescription, and are comfortable. Thank you, glasses.com!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2013-04-01

"Your website was very organized & easy to use. The glasses were just what I wanted. However, I do think they should have been shipped a couple days earlier."


Verified
5/5

2013-04-01

"I am impressed by the quick response, the service oriented attitude and also the support looks professional.

Well done!
"


Verified
5/5

2013-04-01

"Perfect service, exactly as illustrated."