"Absolutley terrible company. No response to my emails. No answering the phone (just ring and ring). I have not got my paid for merchandise and cannt get ahold of anyone to check status. Do not do business with this company. Very shady outfit..."

"I ordered an item for overnight delivery. Received a confirmation email. I called to check on the status of the order, was told the order is being processed and would be here (3) days later. Thats NOT overnight. I am running a plumbing business here. Lesson learned - do not order from a company you are not familiar with - even if their prices are a bit lower. Its not always a good deal."

"I had some questions regarding my order.
I am dissapointed in the customer service. Not way to contact them. All phone lines are not answered just ring and ring.

Trying to cancel order and cannot get a phone answered. or email response.

Very Shady"

"I have had the identical negative experience as the other buyers. There was an attempted bait and switch; when I refused they relented but told me there would be a 2 week delay. I was fine with that. Three weeks later there was no update. Phone calls and emails to support went unanswered. I had to use my rude yankee routine to finally get a response and was told my order somehow went missing.

Stay away from these guys. "

"Wasted my time. I ordered a replacement part for my Toto. Then I got an email to call them. Turns out, they didn't really have it.

THEY WASTED MY TIME."

"I should've checked this merchant's reputation BEFORE placing an order. Faucet Stop had the discontinued Kohler item I wanted at a very good price, although the shipping/handling was expensive. I called them to verify the item was in stock and spent over 30 minutes on hold without my call ever having been answered. After Faucet Stop received my order, I received an email asking me to contact them via a special toll-free number. I was then told the item I had ordered was no longer available but they could provide a generic replacement that would exactly match the Kohler color I had ordered, although it would cost "a little more than the Kohler." I asked why they were showing the Kohler item as being in stock and I was told that the website only gets updated periodically. This is a typical "bait and switch" marketing ploy. I told them to send me confirmation of the cancellation of my order, but I haven't received it. I strongly recommend avoiding this company. "

"I had the exact same experience. Zero communication from these guys. They are terrible."

"Faucet Stop (faucetstop.com) appears to be the same as Decor Island; when you call them the message on hold talks about Decor Island at least, not Faucet Stop.

I'm having similar problems to those reported about Decor Island -- asked if an item was in stock and would ship the same day, was told they had 5 in stock and would ship same day. 5 days later nobody is answering the phone, their online support isn't available and they don't respond to e-mail. Each day since placing the order they have told me it shipped and that tracking would be supplied either shortly or the following day. I don't believe it shipped. "