"Great customer service, fast response, web site is easy to use, has the original ford parts that I was looking for, and the prices are great over going to the dealer. "
"Thanks goodness the shipping rate was not out of control, $15 as compared to the $50 I was being quoted at other places."
"This is the best site I've found so far for finding parts for my ol' F150! Thank you so much."
"The advertising says my oreder ships within 1.2 business days ok its been 4 weeks i still have not received my order...i've called back asking for status updates and i get the run around im still not properly informed on the status of my order my cars been out of commission for 4 weeks now due to me waiting on a part that was SUPPOSED to be here 2 weeks ago its a bit inconvenient and frustrating when you pay for something with no communication on eta or whats the reason for the on going processing im still waiting....the estimate wich is considered eta of part is only for their dealership its not to the customer.... They dont tell u that untill after u make a payment then the waiting games began "
"Easy to order and to find online"
"I need to verify firmest for my vehicle. Called and emailed no one was able to give at that point, pass the buck. Very frustrating experience. Note: never received an answer I had to call a dealership for an answer, and he was hesitant to give an answer because in his system it was obsolete. I hope this helps your customer get Better with answering questions promptly."
“Dear customer, We apologize for the inconveniences you have experienced. Your satisfaction is our #1 goal. Due to the increasing workload, our parts specialist can only be reached via emails. Our parts specialists support team is available Monday-Friday 6:30 am-5:00 pm PST. The estimated response time is one business day. Thanks for your understanding :-)”
"The dealer wanted almost double the cost for the same parts. This is the 4th time I've ordered from FordPartsGiant and will continue to order from them. "
"The steering wheel I bought was exactly as described and I received it very quickly."
"If the vin check was not there because of the change in production for the 1999 model year the wrong part could have been ordered. Saves a true no fit issue. "
"Found part needed and verofied match woth vin. "
"I love the fact that the Ford Part Number AFLS-182-RM doe not crosscheck with the VIN of my 2002 Ford F-150; 1FTRX17242NB19272. I have to hope that I am ordering the right part or will have to return it for a refund. "
"I bought before. Oem parts very good.shipnent need to improve it.thanks"
"great place to buy hard-to-find partshe's got parts for my car I couldn't find any place else was fast and quick thank you very much we will buy again as soon as I need some more"
"Easy to find what I needed with VIN"
"Everything was so easy the first time. Went right back the second time"
"Great site, easy to use. Prices beat everyone else.
The only thing I don't like is that the pictures aren't great. I figure they get them from Ford, so there is no excuse for that. Also, would like to have a 360 degree viewer to help idnetify the pars I am really after
Now, I buy the two or three that match the best, and return the ones that aren't what I was looking for"
A rep from FordPartsGiant.com, MaxxGPG, has responded:
“In the event of a backorder part (less < 1%), we will inform you and provide you with the option to cancel the part or the entire order. If you are willing to wait, your credit card will not be charged and invoiced until the parts arrive at our warehouse and the order is ready for shipment.”