"Great customer service, fast response, web site is easy to use, has the original ford parts that I was looking for, and the prices are great over going to the dealer. "
"I have 2003 Town car Cartier and struggle to have OEM parts so here is what I need,."
"Great experience so far. Lets see how it plays with core shipping."
"Asked to return a part and was denied. Car was totaled in a car accident. Even tried canceling before it shipped denied. Now I have a part for no car!! . What a joke!!!"
"Needed a rear main seal for my 7.3l Ford Powerstroke. In stock, fair price, shipped quickly.
What more can you ask."
"Very easy to navigate and find the part I needed!"
"Had very difficult time finding this headlight for my 2014 Ford XLT but you guys had it and I really appreciate it thank you so much for being there when no one else was!!!"
"Exactly what I ordered! One day early!"
"Received that part ordered when they said it would arrive. Easily installed and functioning as designed with no problems or issues. "
"Received the part quickly. Worked with me on returning the unused unopened part due to root cause being something else. "
"Excellent except shipping cost"
"good prices and reasonable shipping"
"Shipping rates are very reasonable. The time it took to ship wasn't too bad, but I would definitely order at least a week ahead of when you need the part. I am satisfied and will order again."
"econoline and transit parts i need are always available here."
"Far better than ordering from Ford. I spent 3 1/2 weeks trying to order what these guys got to my door in a under a week. They have my business from now on."
"Shipping was quick and parts were accurate. Only thing that would make it better is if they would come and swap them for me!"
A rep from FordPartsGiant.com, OrderSupport, has responded:
“I'm really sorry to hear about your experience and the situation with your car. It’s understandable to be frustrated when dealing with a return in these circumstances. Our return policy typically allows for returns under certain conditions, but I empathize that this hasn't resolved your issue. Your feedback is valuable, and we apologize for this great inconvenience. ”