"Great customer service, fast response, web site is easy to use, has the original ford parts that I was looking for, and the prices are great over going to the dealer. "
"After ordering a part and not receiving it in 8 days, I called the company. I was told that I had been contacted via e-mail that I needed to verify my order. I never received an e-mail. Not even in my junk mail. I was told to reorder the part and within 24 hours call the company to verify the order because it is a controlled part. "
"Ordered the parts on a Wednesday with over night shipping did not even ship till Friday and not received till Monday... poor customer care. "
“Hello,
We apologize for any inconveniences you may have experienced. Processing times for orders are 1-3 business days. Selecting overnight shipping applies to shipping only and processing time remains the same. This information can be found at https://www.fordpartsgiant.com/service/ford-parts-sales-policy.html
”
"I LOVE THE SITE BECAUSE IT MAKES SURE YOU ARE ORDING THE PART YOU WANT AND NEED.WHEN YOU ARE BUYING RIGHT OR LEFT PARTS YOU HAVE TO KNOW IS IT RIGHT FACING THE CAR OR BEHIND THE CAR. THIS SITE LET YOU KNOW IF IT IS ON THE DRIVER SIDE AND IF IT FIT YOUR CAR WHEN YOU PUT YOUR VIN NUMBER IN."
"Even the Donald would approve"
"Searched the web for the parts to do a head gasket replacment and had a hard time finding everything in one place.
FPG solved that, one stop shop. Thanks"
"Unfortunately the package arrived ripped and taped up. Parts were missing. I didn’t have time to deal with the problem as the part arrived 4 day late. I had to improvise, reuse portions of an old part to make it work. Overall not a good experience. "
"Ordered roof rack cross bars not all the parts are there to install it. Hard to find what I need guessed I have to go to a Ford dealer to find what I need can't find it on your site . I thought it would come with everything I need to install it "
"find, order, sit back and relax"
"They had the parts I needed when I couldn't find them from a dealer."
"We have been working on my Mustang for a few months, and Ford Parts Giant beats Ford pretty much every time on cost--and usually AutoZone, too!"
"I ended up buying some parts and had to buy a complete valve cover from dealership. I asked if I could return the gaskets and seals that did not need and never got no response. "
"Always have the parts I need and get them to me fast."
"Shopped with ford parts giant many times.
Always good experience "
"Was a great company to deal with"
"Good experience and easy to use."
A rep from FordPartsGiant.com, GeorgeGPG, has responded:
“Hello,
We apologize for any inconveniences you may have experienced. Special Order parts with Ford require customer permission to proceed as such items are not returnable. Our records indicate 2 emails and an automated follow-up call were made to the phone number provided on the Sales Order. If we do not receive a response, the order will get cancelled.
”