"Great customer service, fast response, web site is easy to use, has the original ford parts that I was looking for, and the prices are great over going to the dealer. "
"Real factory parts without the bloated Dealership markup, a clear, concise, detailed website that functions as one should! I have bought parts from them before, and I keep getting the CORRECT parts I ordered...no aggravation! I have quit looking elsewhere..."
"no issues and the site is set up well"
"Had the parts at a great price and check out was simple Thank you Guys"
"found all the little parts I couldn't find elsewhere"
"I went on another site and couldn't find my truck model year kept getting the run around. Switched site and within minutes tracked down the part, ordered, paid and delivered in three days. Took two minutes to install."
"hard to find parts good prices"
"2nd order just placed. easy cross reference with oem part numbers and quick shipping"
"Using the site was easy to do and it was simple u=to cross reference the parts against the parts breakdown on For'd technical site. Definitely way cheaper using this service over Ford direct."
"Terrible service, terrible responses, they are wrong with the shipments and they make the customer pay their own mistakes, I would not recommend them NEVER."
"Easily found what I needed at a competitive price."
"There appeared to be a discrepancy in the description/image associated with a part number. I needed clarification before ordering to make sure I received the correct part. I used the chat option and was told they couldn't help me with parts issues. I called the toll free number and after a long hold was disconnected. I then put everything in an email and received an automated response saying someone would get back to me. This is a time sensitive order and when I heard nothing back I called again the next day. I was told the only option was through email and the individual checked my email address for communication. he told me you had no communication from my email. I read him the automated response form Parts Giant and he told me there was nothing he could do. Not what I expected when dealing with Parts Giant!"
"website worked well and got to part required fairly easy"
"My 1st purchase here and was completely satisfied. Right part , perfect condition , good price and arrived in 3 days."
"Good OEM part and fast delivery"
"Item did not match picture or description."
“Hello,
We apologize for any inconveniences you experienced. Images/diagrams are used as a point of reference and should not be used as the primary resource when ordering a part. This information can be found at https://www.fordpartsgiant.com/service/ford-parts-sales-policy.html
”
A rep from FordPartsGiant.com, GeorgeGPG, has responded:
“Hello,
We apologize if this was of an inconvenience to you. Our representatives can only assist in providing information regarding order status, parts availability, help in returns, and general policy information. Unfortunately we are unable to assist in identifying part numbers you need over the phone or live chat as this service is only available via email. Diagrams are for reference only and should not be used as the primary resource when ordering a part. We offer VIN verification on our site to ensure the part you are ordering is a fit for your vehicle. You may also contact your local dealer for immediate assistance to identify any part numbers you need.
”