"Money taken, no sign of product. Avoid this company. No quality control, no customer service. A total scam."

"3 MONTHS LATER i AM STILL TRYING TO GET A REFUND FOR A PACKAGE THAT NEVER ARRIVED "

"Hi there!

I haven't received any response from you since month now. Customer care response by automatic message.
I would like to get my refund please no matter about investigation as the takes too long. Placed my order at 29/03 never received. Asked for refund two times. No response!

Kind regards
Bartek"

"I don't know that I have ever complained about a product via the internet before. I am now over 30 days past the initial order being placed and and 11 days beyond the promised delivery date. The package has been in the same tracking status since April 18th. My inquiries have been met with the same response which is a link to the shipping company and a promise from them that "It will be there in a few days". As a warning to others, DO NOT utilize this service. "

"I placed 3 orders, one has arrived and is ok, one has arrived and is absolutely not like on the pictures (it's a net, that is supposed to be a square and is everything but a square, so bad that we couldn't use it) and the third one has disappeared. Trying to log-in to Fruugo, it says the username does not exist - which is weird, as the had sent us emails...
I should have read the feedbacks before actually ordering from them!
Stay away."

"Placed an order on the 30th of March and paid. The order has never been received. After posting this they are going to revert saying that my case is with their agent. However, there is no agent responding and nor are they reverting with any information. Ive been cheated and my monies have been taken and there is no feedback."

"My order was never shipped, the money was taken immediately. It appears to be some sort of scam. You cannot followup with customer service. I understand the owner is based in UK, the CEO is a Mr Dominic Allonby, I am now taking legal action, through companies house in the UK."

"If you live in the US you will not get your order and will never be able to get in touch with a customer service representative they operste on UK time! Stayed up all night trying to reach them and got them same recording office is now closed, when it should have been opened. Save yourself alot of headaches and stress stop now if it sounds to good to be try it probably is!"

"Do not order from fruugo. Also make sure when ordering online the seller is not linked to them , that's how they get you. You will not get your order. Waiting weeks on your order , some people even months. You have to hound them and then you'll get a message that your order has been lost in transit . They will give you a refund eventually if you hound them enough . This company seriously needs to be investigated!!!.. They are holding on to people's money for weeks and months. Trust pilot are not giving honest reviews, have a look at other reviews online , you'll see the truth. Also on their Facebook page they have deleted loads of comments from customers who didnt receive items. They're an online scam company. Do not order from them!!.."

"Avoid. No communication. No product. No refund. Avoid. "

"I bought a charger for Sonim xp7 but received a completely differentb one and there is no way to send it back."

"I bought some items which can be sourced in Switzerland. I bought them from Fruugo imaging that the price was for items sourced from a local store.
After l confirmed the order I received the information that the goods were being shipped from Austria, so the price given did not included the import duties and as far I remember there was no information about the origin of the supplier on their site."

"I ordered nutra nail 2 diff bottle, nail cream. I got one bottle, no bonus cream. Cant reach HELP LINE. Jan, 25. Rec' d Feb 13. Not happy with whole ordeal. Will not recommend, or use again. USA.
"

"Do not buy at FRUUGO, their customer service is no service at all, they ignore you, if you get a response it's after 5 days of waiting and when returning items you do not get your money back."

"No deliverie
No custumer care
No respons
I went to the policestation and the made up a report.
I hope the person(s) who is or are responisble for this company will end up in prison.
"