"Do not buy at FRUUGO, their customer service is no service at all, they ignore you, if you get a response it's after 5 days of waiting and when returning items you do not get your money back."
"No deliverie
No custumer care
No respons
I went to the policestation and the made up a report.
I hope the person(s) who is or are responisble for this company will end up in prison.
"
"I ordered a Chrismas gift early November and still haven't received it. When I contacted Fruugo they said this must have been lost during shipment which is BS, after reading reviews on this site it appears to be very common for this fake online seller. Don't be fooled as I have, avoid Fruugo at all costs. "
"worst possible; they screw you, a fraud business!
don't even think to buy anything there!"
"I ordered something sept 30th 2019 its now mid november and my item has not arrived. I asked for a refund which they never gave. Bunch of scam artists and liars do not trust this site unless you want to give money away. Would rate 0 stars if I could. "
"Do not trust in this online shop, they charge you very easy and fast, but if you experience any problem, they really do not care. My order never arrived, and to ask for a refund is a nightmare.. it seems that they think is nice to give you one contact person, the next day an other one; email addresses that are incorrect etc etc. They will pretend that you become an expert in their internal procedures. instead of giving you a quick and clear answer. By the way, I am still waiting for the refund, they cannot answer me when it is going to be done, even when they replied that the item I ordered was lost by mail. An not to mention if you try to contact them by phone... wait and be patience..: thanks for calling you are number 8 on the list.. and five minutes later.. : thanks for calling you are number 8 on the list.. and on and on and on ---
Ohhh did I mention that you have to pay for the telephone call?"
"I was sent the wrong item. I have started a return request, and I will update this review when I see what happens next."
"I placed my order on 9-28-19 and now it’s 11-5-19. They said it would be here by now and I’m still waiting. I’m so disappointed in myself I should have read the reviews before I ordered this item. It seems this is a very common problem for this website. I’m usually a review reading fool too. My bad this won’t happen again. They are a SCAM!!!"
"I ordered wrong item and was
Unable to cancel the order
after 30 mins of placing the order."
"Nice hoodie guinea pig print very slightly off-centre, not an big issue, also delivery one day later than the latest day stated, 6 working days in total so not too bad"
"Fruugo took my money, didn't confirm receiving my order, didn't ship the product and all what their .."customer care" did after i inquired about my order ,
was to advise that I should contact the ... retailer who processed my order directly to ensure a quick response. !!??
i shall NEVER EVER PURCHASE ANYTHING FROM FRUUGO!!
Also I requested my credit card company to refund my $$ DUE TO NOT RECEIVING MY ORDER!!"
"Fruugo at Product Reviews removed my review there despite saying they would never remove or alter customers' reviews. Here's their verbatim promise: "Your trust is our top concern. Companies can't alter or remove reviews from ProductReview.com.au." Yeah, this sure inspires trust in people. Never trust Fruugo, people. Learn from my experience and never buy from this online retailer!
"
"Scammer! Purchased a bottle of body oil last month which never arrived. I regretted not reading the reviews here beforehand. They didn't bother providing a mean to track the progress of the postage, and never answered the enquiry I sent. Once they received my money, they just left me out in the cold. Never deal with Fruugo! I would give zero star if I could. And don't trust those 5 stars reviews. I read all of them and I believe that many of those reviewers were paid or given gifts to write those glowing reviews.
Product: https://www.fruugoaustralia.com/cistus-creticus-labdanum-wild-pink-rock-rose-oil-50ml/p-22166700-48427751
Retailer: Tinekescosmetique"
"Great..I just consumed some UGLY from Fruugo yet I waited for arz parcel even though the due date has not yet arrived..F*** You in every angle"
"I ordered a T shirt from Fruugo and never received it, its been months... There's no real way to contact them as you only receive automated responses. Asked for a refund with no reply. I am afraid i have been scammed and they don't actually exist. R300 down the drain."