"So far I have bought many electronics in Gearbest, and all of them arrived in time and with good prices. The only time that I had a problem with a tracking code the support team replied fast."
"It is a page that has a wide variety of products, in addition to that it has very low prices, shipments are cheap compared to other stores and the waiting times for product delivery are not so long"
"I ordered a product and received a poor copy of what what presented on the site. When I disputed the order Gearbest stopped responding. After several weeks and 10 reminders I now had to do a Fraud Dispute at my bank and Master Card to get my money back.
Also - I had to pay additional 12 USD for custom fees."
"My first experiance with the Gearbest was when I bought the new phone.
I've tried searching in the other shops to find the best price, but none could offer any cheaper.
I'm really happy with the support that Gearbest gave me in answering all of my questions.
They are really fast and professional."
"Excellent shop! Everything as described! Very good prices! Very good customer service! Recommened!"
"prezzi bassi e prodotti di qualità. Certo, la spedizione è lenta (3/4 settimane) ma sono prodotti che arrivano dalla Cina perfettamente imballati, molti prodotti sono introvabili oppure non a questi prezzi, e poi sono sempre forniti.
Lo consiglio a tutti"
"J'ai passé commande chez Gearbest :
Commande n° 19122600929219250146 le 27/12/2019, nickname Fred
Tout s'est bien passé, bon prix, livraison dans le délai.
Rien à redire.
Ce site web vaut vraiment le coup !"
"2 paid orders never came. They responded to my ticket: "Gearbest strongly recommends all customers to purchase shipping insurance during purchase." But while placing order there is no such option visible. They are now offering me some options, but none of them include items I ordered and paid for, or refund."
"I would really recommend this shop. It offers a vast product assortment. Most of it is top-notch quality and the shipping is actually quite fast. Great customer support, that helps on every occasion. Can't recommend enough."
"I had many orders on this site.
The website is very perspicuous, usable. The support is fast and kind. The prices are great, and I can find almost everything from electonic stuffs to cloth. The item's desription are accurate, the quality of it is good.
There is free shipping option, tracking and insurance. I can pay also with paypal. The shipping and delivering was very fast.
"
"Bought an item on 12.01.2020 till not item was not shipped. When i bought it, it was is stock, but now they are claiming, that they do not have the item. Dissapointed about this."
"I have been a gearbest customer for years and I have always been satisfied. The prices are competitive and the customer service is always available in case of errors of delays in deliveries."
"Honestly, if you shop at Gearbest you really need to know what you're getting into. The site is a window into the world of low-cost Chinese goods. Items are shipped through their warehouse in California. Unlike ordering direct from, say, AliExpress or Bangood, US customers are lulled into a sense of security by the promise of Customer Support for returns, exchanges, and refunds. Don't believe that. In my experience requesting a return on an item, whether the item arrived damaged in shipping, broken, malfunctioning, or you simply want to return something you ordered and had second thougths, you'll get nowhere with their Customer Service. Filing a customer support ticket requires you to provide photos of the item and packaging, and going through all that will get you an auto-generated reply, followed up a day or two later with another automated reply. In my experience, these automatic replies are a joke -- they don't issue an RMA (return merchandise authorization). You could send your unwanted/broken purchase back to their warehouse in California, but you're taking a huge risk on whether they'll even process the return. If you're really looking for inexpensive (in my case) tech gear, stick with US-based retailers -- Amazon is awash in inexpensive Chinese goods (lately, Chuwi is selling directly through Amazon) and rely on their return policies. "
"very good prices and respect for the buyer. the process to buy is very easy, confident and correct."
"Gearbest is a cool webshop I have already purchased many items from them. Quality items are send to costumers and Always ready to help if one has a problem."