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Verified
5/5

2019-08-17

I like shopping at Gearbest

"I order often from Gearbest and I get the items within 2-3 weeks. I did not have problems with the orders.
You can choose many shipping methods so you can find the best shipping for you. Orders are safe packed.
The support response in between 24 hours and offers a solution if you need one.

I am satisfied with Gearbest.

Oder-No.: 19072800951316026165
"


Verified
5/5

2019-08-17

Servizio post vendita ok

"Ho inviato in riparazione in garanzia un mini PC, nel giro di un mese il prodotto mi è arrivato a casa funzionante "

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Verified
5/5

2019-08-17

Experienced Buyer in China

"I’ve been buying in China for a long time, I tried a lot of stores, one of them was Gearbest - I made a lot of orders, there were no problems, everything was delivered on time, a lot of discounts, there is a system of discounts for regular customers.
I like this store.
"

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Verified
5/5

2019-08-17

Excellent!

"I buy from the site for 6 years.Everything was fine.Gearbest.com is all about getting your “gear” such as phones, electronics, apparel, etc. at affordable prices, the reason I and others shop there.In my experience there are no “scams” involved."

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Verified
5/5

2019-08-17

I bought myself a Xiaomi phone

"I bought myself a Xiaomi phone in this store.
Xiaomi Redmi Note 7 4/64 blue at a very good price, with a discount.
They sent a global version, delivered without additional charges.
Packed perfectly, the phone is very good.
"

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Verified
5/5

2019-08-17

Good shopping

"What is important for the buyer?
- Make an order without any problems - there is
- Get answers if you have questions - have
- Receive the order on time - there is
- To receive the order not damaged and well packaged - there is
- THE MAIN THING: to buy at a good price - is!
Recommend
"

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Verified
5/5

2019-08-17

Perfectly

"Order yourself a Nokia phone in this store.
The order came quickly, the phone with global firmware, everything works fine.
I liked the phone, it's good that Nokia switched to Android.
All perfectly.
"

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Verified
5/5

2019-08-17

Shopping made easy

"I have been shopping at Gearbest for many years and have always found Shopping at Gearbest easy and great value, Communication is excellent, I am happy to continue shopping here and would recommend Gearbest to all my friends."

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Verified
5/5

2015-11-21

Best webshop!

"Buying on GearBest from the very beginning. They never let me down. Great items, good prices, fast delivery, tracking number and shipping insurance, and points rewarding system.
Try, you won't regret!
"

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Verified
5/5

2019-08-17

Gearbest: La mejor página web de envíos para Bolivia

"Después de haber hecho más de 5 pedidos satisfactorios, llegados hasta mi ubicación estoy muy agradecido por todo el trabajo que realiza gearbest y la considero como la más confiable, también en el tema de reembolso fueron muy responsables, así que es 100% recomendada. "

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Verified
5/5

2019-08-16

You found everything you want !

"On Gearbest.com you can find everything you whant ! 3D printers / CellPhones / other good stuff for everyday !

I'm in France and it always well packaged.
"

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Verified
5/5

2019-08-16

very good

"Very good online shop. Quality products on good price.Fast delivery. I never be have a problem with site,and recomended for all who want to buy quality products on low price."

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Verified
5/5

2019-08-16

MUITO SATISFEITO

"ESTOU MUITO SATISFEITO COM MINHA COMPRA. ONDE NO INICIO NÃO TINHA MEU PRODUTO E JÁ HAVIA PAGO. MAS DURANTE TODA A TROCA DO PRODUTO, A GEARBEST FOI BASTANTE PRESTATIVO COM ISSO. SUPER RECOMENDO "

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Verified
5/5

2017-08-30

Gearbest Best site web

"Gearbest.com is a very good seller . Communication is at a high level . Shipment received very well packaged . I live in Poland , a Polish shipping time at a very good level. I recommend this seller."

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Verified
1/5

2019-08-16

Refuse to refund defective product

"I bought a smartphone from gearbest and it was defective, I noticed the screen simply stopped responding to touch everytime it screen locked.
This just a couple months after buying but since 45 days had gone by they refused to refund me the total ammount, they offered a partial refund (about 70% of the inicial cost)or to send a refurbished item back to me.
I had to send the item back to sem which costed a bit but ok seemed fair. Although they refused to send me a different model (even if lower priced) and this didn't sit well but ok I'll accept it.

Now the refurbished item arrives and it is defective out of the box.
I complain to support and now they say I've used the item for a long time and that they can only refund me for 30% of the initial cost or that I can send the item back and they will send me a refurbished one.
So I have to pay another 10 euros to ship it back and get another refurbished item potentially defective (because they won't even let me pick another model) or plain lose the money?
How can this be legal?
I had spend hundreds in this site but never again, and you shouldn't either because it things don't work you're out of luck.
You have been warned!

UPDATE: Less than 24 hours after posting my complaints in several online sites, the ticket was escalated.
I was then offered a full refund for the item and was "asked" to change or take down the reviews I had put online.
I refused to changed/take down the reviews unless I felt it was justified and said it felt like blackmail.
They assured me I would receive the refund either way.
However nearly one month later no refund was issued which in my opinion shows how gearbest does things.
At this point I say anything gearbest claims needs to be taken lightly and with a grain of salt as they seem dishonest.

Updated Chat Proof: https://my.pcloud.com/publink/show?code=XZv7Jc7ZkvTtbhsVwybkIeHtYETNL5xKb7ay
"

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