"Genuine Appliance Parts Sales is the only place to shop for your appliance parts. They are knowledgeable, efficient and very customer oriented. Prices are very reasonable and competitive. I have used the service twice: I spoke once with Missie and once with Greg --- fantastic customer service!!! If you need a part - Genuine Appliance is waiting for your phone call."
"I’ve never received the item I orderex"
"We have left numerous phone messages and sent a number of emails asking when the part we ordered will be shipped. No response. The charge has already cleared our credit card."
"I ordered from here years ago and got satisfactory service.
Sadly, now bad service, no customer service.
This time I ordered and was "Processing" for several days then "preparing for shipment" for another week and finally after 11 days I called and got a message they would call back. No call. Called again and tried the Chatbot. Still no reply.
I have cancelled by email but got no reply. Finally filed a dispute through my credit card.
Won't use them again."
"Needed an oven part and put in the model number and the parts for that instantly popped up and the part I needed was right there. Clicked on the part and it showed the OEM part and a "generic" part for a lower price. This was an easy decision to get that part. I have ordered dryer parts from Genuine Appliance before and received great quality parts at low prices along with excellent service. I have referred many people to them for parts."
"I ordered the part in good faith. Genuine Appliance cancelled the order due to 'supply issues'. Apparently no quality control."
"Charged via PayPal $22.49 on Oct 21 for October 18 order no 9902199 for part wp307458 whirlpool range knob black
Received no further emails with tracking or that item had shipped. Checked spam folders too. Called and emailed with no response. Filed complaint with PayPal for refund. "
"Quick and fit perfect glad I found you"
"Easy to find and best deal. Nice and fast check out"
"Quick ship, perfect part to replace worn disposed control."
"The item ordered never arrived."
"Item arrived in good condition. Hoping the inner element will be in stock soon."
"Got what I needed thanks. Okay thanks "
"the part was broken when delivered. The company has not responded to my multiple phone messages and emails."
"I received parts quickly but wrong parts sent. I went to website, requested return authorization, it said return authorization in process. I called & left 2 messages. I have not received return call or the authorization. It's been 2 weeks. Return policy is 30 days. Not a company I would recommend."
"The company issued me an RMA and I returned the item unused.
Sent them proof of delivery and invoice for correct part from another vendor
No response from emails or calls.
Will not be using them in future and will have to try to get charge off my card. "