"Genuine Appliance Parts Sales is the only place to shop for your appliance parts. They are knowledgeable, efficient and very customer oriented. Prices are very reasonable and competitive. I have used the service twice: I spoke once with Missie and once with Greg --- fantastic customer service!!! If you need a part - Genuine Appliance is waiting for your phone call."
"Order part, paid in full, no confirmation of shipping after 5 days, no response to inquiry.
Ordered before 3:00pm which website states will ship same day, appears to be false.
No one answers phone at business during business hours, left voice mail without response.
Reviewed business addresses and found several different addresses, some google search to residential addresses.
Read BBB on business to find I am not the only one with order issues.
This Reseller Rating is misleading."
"What else can I say? Read the title…"
"Easy transaction decent price"
"Web site easy to use when searching for parts…"
"Folks
I tried calling no one to speak too. I left a message no return call. I have sent 2 emails still no response. There is an issue with an item and need to have it addressed. The crisper is missing a part "
"My card was charged the day I placed the order. Item was backordered with no ship date. 14 days 2 emails and one phone call. No response and no refund. Worst customer service ever."
"Glad to find a supplier that had any easy experience with any older appliance"
"product was listed and great price. shipping a little high but not to bad."
"Quicky Turn Around I loved it !"
"needed light and fan switches for 7000 series retrig. section. Perfect replacement . "
"Nothing negative to say about my first transaction, but I was happy with it."
"Tried contacting Genuine Appliance Parts by phone and e-mail about a part they shipped. They did not answer their phone or reply to multiple e-mails. "
"Very easy to do business with!"
"We are more than thrilled with the service we received from Genuine Appliance Parts. They saved us thousands of dollars by fixing the oven control panel which my husband then installed. The oven works again and the display panel, which has been dim for years, is bright! Plus the company offers a guarantee on their work. We truly couldn't be more pleased with this repair."
"First time customer, ordered from here, because they had great reviews and the prices were 1/2 of what the competition was asking. Shipping was fast and the genuine part solved the problem."