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Product & services pricing
3.97/5
Chance of future purchase:
3.88/5
Shipping & packaging:
3.71/5
Customer service:
3.41/5
Return/Replacement policy:
3.09/5

3/5

2020-06-05

MISSING PARTS

"I purchased my industrial machine JUKI DDL 9000C SMS from Goldstartool last April 2020. The table and machine arrived within the specified shipping time BUT there are MISSING PARTS which are essential to assemble my machine. Also the table that was advertised with pre-drilled holes is not exactly what I received. The table they sent me was missing some pre-drilled holes so I had to buy a separate driller on top of those missing parts. I contacted goldstartool and sent them pictures and even talked to customer service named JASMINE they said they will call back regarding the missing parts but I never received their call back. Instead of waiting for forever I just purchased those missing parts from another seller. So im kinda dissappointed with their service. The machine is beautiful but their SERVICE NEEDS IMPROVEMENT. I hope they checked their product to be complete and correct before shipping it out since we paid full price for the product."

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5/5

2020-06-05

Good experience

"It js a great experience buying from you"

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5/5

2020-06-05

"My first time to order on line and Jennifier was so kind to me, She helped me thru the process. Thank you Jennifier you are a sweet person"

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5/5

2020-06-05

Glad to find

"Living in rural New England, I have a hard time finding needles for my industrial Singer 95-80. I was glad to find this site, and the needles I was looking for! "

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5/5

2020-06-03

"I love Gold Star Tool, You have what I need and it arrives quickly!"

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5/5

2020-06-02

"Gold Star" is well named!

"I have been a huge fan of Gold Star ever since I found them! Their equipment has proved invaluable to my corset making, and the prices are the best
!!
"

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5/5

2020-06-02

easy to find

"the database is easy to separate parts from machines that I'm not interested in, making the actual part necessary that much easier to find!"

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5/5

2020-06-02

"Please apply the HURRYUP code for 5% off
"

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5/5

2020-06-01

My Go To For Elastic

"Quality product, fast delivery & great customer service. In this day & age of customer service that seems to be nothing but prompts & recordings, it was great to be automatically connected to a real person who quickly processed my exchange. "

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5/5

2020-05-31

"I had been needing white, polyester sewing thread as it was not available, locally, at this time. Thank you..."

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5/5

2020-05-31

Riveting experience!

"Most Jeans button/rivet kits for sewing cost about $9.99 and they only include enough buttons and rivets for making a single pair of jeans. Here, I got 100 buttons for the same price! "

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5/5

2020-05-31

bobbin tool

"purchased to help . Easy to purchase online."

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1/5

2020-05-30

"don't offer coupons and then attach strings....."


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5/5

2020-05-30

Exactly what I needed

"This is the only website I've found that had exactly what I was looking for! I am working on a very specialized project and needed large curtain grommets that were also sturdy and would hold up to more than just chiffon or plastic.

Lo and behold, I stumbled onto this goldmine after hours of searching, to find that they not only had grommets in every size I could possibly want they came in a variety of colors as well! And the prices are unbelievable!!
"

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5/5

2020-05-30

Great Service, Timely Delivery

"Amid COVID-19 I wasn't sure that a previous order would be received in a timely manner. However, because that order was prompt and the YouTube videos of the Gold Star products are so informative, I am ordering from them again!"

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