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Product & services pricing
4.11/5
Chance of future purchase:
4.06/5
Shipping & packaging:
3.75/5
Customer service:
3.63/5
Return/Replacement policy:
3.22/5

Verified
5/5

2020-06-08

"Online experience was easy. Website is user friendly and checkout was quick."

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Verified
5/5

2020-06-08

just the start of it

"The videos were a selling point for a few of my items that I did not even know existed."

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Verified
3/5

2020-06-07

Confused First Timer

"I wanted to order something and it was seven bucks. No big deal. But then I get to checkout and they're like "There is a $10 purchase limit" so I put a couple more items in my cart, thinking it would be enough. But no! My total was eight cents shy of ten dollars, so I couldn't get it until I added another thing to my cart. Then the checkout menu was super confusing and I entered my shipping address as one usually does, expecting the billing address to go with the payment section. Instead, billing was first and the shipping part had a "use billing address" option, and didn't make me put in my address so I thought it was all good. Nope. It was really confusing and frustrating to check out and could be formatted a little better. "

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Verified
5/5

2020-06-06

Explains the usage of the tool and accessories fully via Youtube

"awaiting delivery and using the machine for my leather projects, excited to see and use.
"

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Verified
5/5

2020-06-06

Great Prices

"Easy ordering, great prices & shipping costs
Way less expensive than amazon & eBay!!
"

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3/5

2020-06-05

MISSING PARTS

"I purchased my industrial machine JUKI DDL 9000C SMS from Goldstartool last April 2020. The table and machine arrived within the specified shipping time BUT there are MISSING PARTS which are essential to assemble my machine. Also the table that was advertised with pre-drilled holes is not exactly what I received. The table they sent me was missing some pre-drilled holes so I had to buy a separate driller on top of those missing parts. I contacted goldstartool and sent them pictures and even talked to customer service named JASMINE they said they will call back regarding the missing parts but I never received their call back. Instead of waiting for forever I just purchased those missing parts from another seller. So im kinda dissappointed with their service. The machine is beautiful but their SERVICE NEEDS IMPROVEMENT. I hope they checked their product to be complete and correct before shipping it out since we paid full price for the product."

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Verified
5/5

2020-06-05

Good experience

"It js a great experience buying from you"

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Verified
5/5

2020-06-05

"My first time to order on line and Jennifier was so kind to me, She helped me thru the process. Thank you Jennifier you are a sweet person"

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Verified
5/5

2020-06-05

Glad to find

"Living in rural New England, I have a hard time finding needles for my industrial Singer 95-80. I was glad to find this site, and the needles I was looking for! "

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Verified
5/5

2020-06-03

"I love Gold Star Tool, You have what I need and it arrives quickly!"

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Verified
5/5

2020-06-02

"Gold Star" is well named!

"I have been a huge fan of Gold Star ever since I found them! Their equipment has proved invaluable to my corset making, and the prices are the best
!!
"

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Verified
5/5

2020-06-02

easy to find

"the database is easy to separate parts from machines that I'm not interested in, making the actual part necessary that much easier to find!"

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Verified
5/5

2020-06-02

"Please apply the HURRYUP code for 5% off
"

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Verified
5/5

2020-06-01

My Go To For Elastic

"Quality product, fast delivery & great customer service. In this day & age of customer service that seems to be nothing but prompts & recordings, it was great to be automatically connected to a real person who quickly processed my exchange. "

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Verified
5/5

2020-05-31

"I had been needing white, polyester sewing thread as it was not available, locally, at this time. Thank you..."

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