"Xavier Was great hit every need on the head and gave even more information on specific items thanks brother will definitely be shopping with y’all more because of him "
"Prompt and courteous response to my question from customer service. I also received a quick notification of my order and shipping details. Will certainly order again in the future."
"Great customer service. They are good at listening and providing customer satisfaction. They were very responsive to my postal address issue and made the necessary corrections. My product was outbound that same afternoon. "
"Had a damaged mag due to shipping not GMW fault ! But Austin step in and showed love and helped me out sent a new without problems. I will only buy from GMW !!!"
"Timothy was great. Even though GunMag did not have the mag that I was looking for, he researched another vendor that carried it. "
"Placed an order for instock merch and 5 days later, my order is still processing.. I get form letters from least 5 dif people all saying the same thing,, they are swamped! Well, just took one reply from me to cancel this order, now awaiting a refund, 2-5 business days they say, and it's friday and I'm ready to place an order with a company that will ship what they have in stock, but waiting again for my refund!"
"Super prices on the side as well as a very easy site to maneuver.
Customer service is also spot on. I will shop here again."
"Great communication, fast delivery, and in general an easy, and affordable place to buy from, A+ quality"
"Detailed answers to every question I had. Chris was awesome help.. Great selection "
"They won't ship my purchase or tell me why.
Its just a magazine for a 22. Not complex."
“Hello, I apologize that you're having a bad experience. I know that when your order was placed, we quoted a 10-12 business day processing time, which was accounted for in the estimated delivery date associated with the shipping option that you selected. In addition, Our order confirmation email should have spelled out the dates that you could expect your order to both ships and deliver. If you will, please provide more details by responding to my private message so that I can investigate this matter further.
”
"I had a problem in shipping where my package did not arrive, and GunMag Warehouse went above and beyond to make things right. So nice to see this level of customer service anymore!!"
"I mistakenly ordered the wrong Hexmag; intending to celebrate my exit from California, I wanted a 30-round mag, but ordered a 10 instead. Contacted Customer Service by email, then phone, and they canceled the original order and replaced with the correct mag, which was the same price, thanks to cyber-Monday. Nice professional service. One small problem was the 45-minute wait time on the phone, but they had offered to change the order for me via email - I was just impatient."
"GMW is awesome. Their selection and prices are great, but their excellent customer service may just be their greatest quality. Thank you Xavier! Your prompt helpfulness assured me that I never have to second guess putting in an order at GMW."
"Great experience overall , wouldn’t shop anywhere else, & you shouldn’t either! Gunmag is the one & only place! "
"We all make mistakes when ordering items on line. I ordered magazines through GunMag Warehouse on line and requested the wrong items. The error was completely my fault. I thought trying to return the items was going to be a huge problem. I was wrong. Customer service could not have been more helpful. They understood and set up the return process for me. Great companies help when things go wrong. I feel GunMag Warehouse is a great company and I intend to do business with them in the future."
A rep from gunmagwarehouse_com, aherzog-gunmagwarehouse.com, has responded:
“Hello Harry,
We received your order on Sunday, 12/4/2022. We quoted you a 10-12 business day processing time. Before submitting your order, you selected your desired carrier. Next to that selection was the date range you could expect to receive this package. This date took into consideration our longer-than-usual processing times. In addition, sent a confirmation email immediately upon receipt of the order confirming the details of when this might ship and when you would receive it by. We received an email inquiring about processing times 3 days later, and upon receipt of our response, you requested cancelation. We canceled on the same day as requested. I’m sorry to hear of your dissatisfaction, but we were upfront with you regarding the delay.”