"I had a great experience with this company, first time ordering a product with this company and I will order again. "
"They are my FAVORITE magazine supplier!
Their pricing is ALWAYS competitive but when their items go on sale it's even better.
I had purchased a number of AK mags.
I always "mark" and "#" them before they leave the house.
That way if any issues with any of them, very easy to recall the problem child.
Had purchased some "plastic" Bulgarian mags that were 10 rounders and 1 was clear.
MUCH easier to use at bench or when hunting as who usually needs a big, heavy, 30 round mag when deer or coyote hunting.
UNFORTUNATELY for me, three would not lock into my receiver or feed any ammo.
Since I had already "marked" them I sent GMW an email of my situation and asked about me doing some "filing".
They said if I did, Warranty void and mine forever!
I said "But I've already numbered them so not in original as sent condition."
Response: "NOT A PROBLEM! If they don't work, return them!"
So I did.
First time I've ever had a problem with any of their products and as it turned out, it was NOT a problem at all.
BTW, GMW even sent me a shipping label so they paid for return freight!
GREAT PEOPLE standing behind all of their products!
I'll be back to buy more as needed!!
HIGHLY RECOMMEND THEM!!!"
"I recently bought an item that unfortunately I needed to return. Upon contacting GunMagWarehouse I was given an RMA, and I mailed the item back to them according to the instructions they sent me. Periodically I would check online using the tracking number to see if they had received it yet. After a few weeks I went back to the post office and asked about the package, and they told me that I needed to check with the addressee and have them check from their end. They got on it right away. About a week or so later they informed me that the United States Post Office said that the package was lost. Even though they never received the item I was returning, they refunded the price of the item. Now that's Fantastic Customer Service! "
"They have a huge inventory. Knowledgeable staff. Very fast shipping. Best prices."
"Xavier Was great hit every need on the head and gave even more information on specific items thanks brother will definitely be shopping with y’all more because of him "
"Prompt and courteous response to my question from customer service. I also received a quick notification of my order and shipping details. Will certainly order again in the future."
"Great customer service. They are good at listening and providing customer satisfaction. They were very responsive to my postal address issue and made the necessary corrections. My product was outbound that same afternoon. "
"Had a damaged mag due to shipping not GMW fault ! But Austin step in and showed love and helped me out sent a new without problems. I will only buy from GMW !!!"
"Timothy was great. Even though GunMag did not have the mag that I was looking for, he researched another vendor that carried it. "
"Placed an order for instock merch and 5 days later, my order is still processing.. I get form letters from least 5 dif people all saying the same thing,, they are swamped! Well, just took one reply from me to cancel this order, now awaiting a refund, 2-5 business days they say, and it's friday and I'm ready to place an order with a company that will ship what they have in stock, but waiting again for my refund!"
"Super prices on the side as well as a very easy site to maneuver.
Customer service is also spot on. I will shop here again."
"Great communication, fast delivery, and in general an easy, and affordable place to buy from, A+ quality"
"Detailed answers to every question I had. Chris was awesome help.. Great selection "
"They won't ship my purchase or tell me why.
Its just a magazine for a 22. Not complex."
“Hello, I apologize that you're having a bad experience. I know that when your order was placed, we quoted a 10-12 business day processing time, which was accounted for in the estimated delivery date associated with the shipping option that you selected. In addition, Our order confirmation email should have spelled out the dates that you could expect your order to both ships and deliver. If you will, please provide more details by responding to my private message so that I can investigate this matter further.
”
"I had a problem in shipping where my package did not arrive, and GunMag Warehouse went above and beyond to make things right. So nice to see this level of customer service anymore!!"
A rep from gunmagwarehouse_com, aherzog-gunmagwarehouse.com, has responded:
“Hello Harry,
We received your order on Sunday, 12/4/2022. We quoted you a 10-12 business day processing time. Before submitting your order, you selected your desired carrier. Next to that selection was the date range you could expect to receive this package. This date took into consideration our longer-than-usual processing times. In addition, sent a confirmation email immediately upon receipt of the order confirming the details of when this might ship and when you would receive it by. We received an email inquiring about processing times 3 days later, and upon receipt of our response, you requested cancelation. We canceled on the same day as requested. I’m sorry to hear of your dissatisfaction, but we were upfront with you regarding the delay.”