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Verified
5/5

2004-11-23

"I WAS IN THE MARKET FOR A DVD RECORDER. I WENT TO DEALTIME.COM (A SEARCH ENGINE I HAVE USED MANY TIMES), PUT IN WHAT I WAS LOOKING FOR AND UP CAME A NUMBER OF SITES THAT HAD THE JVC DVD RECORDER THAT I HAD MY EYE ON. THERE WERE (3) SITES THAT HAD LOWER PRICES THAN IBUYPLASMA.COM. UPON FURTHER INVESTIGATION AND A FEW PHONE CALLS I CAME TO REALIZE THE REASON THE PRICE WAS SO CHEAP AT THESE OTHER SITES WAS THAT THEY WERE SELLING REFURBISHED MACHINES. MY CALL TO IBUYPLASMA BROUGHT ABOUT THE ANSWER I WANTED TO HEAR. BRAND NEW, UNOPENED AND WHAT CERTAINLY APPEARED TO BE A VERY FAIR PRICE. CONSIDERABLY LESS THAN ALL THE OTHER SITES THAT DIDN'T MENTION THAT THEY WERE SELLING REFURBISHED EQUIPMENT AND REALLY NOT MUCH MORE THAN THE SITES THAT WERE.

SO THERE YOU HAVE IT. I ORDERED MY DVD RECORDER, HAD IT DELIVERED IN A FEW DAYS AT A FAIR DELIVERY PRICE. FROM THE TIME I ORDERED ON LINE I RECEIVED NUMEROUS EMAILS KEEPING ME UP TO DATE WITH WHAT WAS HAPPENING WITH MY RECORDER AND I AM A VERY HAPPY CUSTOMER.

WHEN MY NEXT OPPORTUNITY TO PURCHASE COMES UP I WILL GO DIRECTLY TO IBUYPLASMA.COM.....NO NEED TO CHECK THE OTHER SITES!!!!!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-10-28

"Purchased a Canon 300D digital camera on Monday via the internet. Received my email confirmation later that day. After confirming the order via a link in the email I recieved another email stating that the camera would ship within 48-72 hours. The camera actually shipped the next day and I received it today (Thursday) which was one day earlier than the the estimated delivery date. No hassles, received what I ordered, no attempts by retailer to purchase other costly accessories, and everything appears to be in good order with USA warranty."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy

Verified
5/5

2004-10-22

"I bought a Canon S-70 camera from them online. It was offered with a great price and free ground shipping. After I ordered, they called to tell me they were upgrading the shipping to three-day, still with no charge. In fact the package arrived after only two days. It was exactly as advertised with all accessories and a Canon USA warranty card included. I won't hesitate to buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use