"My family and I having been using iHerb.com for over 20 years with only the best results. Customer Service is prompt, shipping is fast, and I value the number of product reviews. Also, new customers get a bonus discount. iHerb's prices are really good, although I can sometimes find the same product at the same price or a few dollars less at Natural Grocers/Vitamin Cottage locally and I don't have to wait for it. I found a really good deal on a product at Vitamin Shoppe online, so I ordered it. It took over two weeks to get the product--I get the same product in three days with iHerb!"

" Shipping for $ 4 is described as a very reliable, do not believe that such a parcel reaches 50% of cases, no more. Delivery only track can guarantee the receipt. I made ??a few orders in April, one of them was missing. Customer service refused to reimburse the cost, the return was made only after the round robin same as I customers who lost parcel was more than 40 thousand dollars. In June, once again made ??the five orders, for myself and friends 2 of them did not come back. The company refuses to send me the documents confirming the sending of parcels to me, and myself tracing missing parcels is not engaged. Very convenient position to take money for the goods and not responsible for anything."

"so I read all the other reviews AFTER I'd already purchased my items and I was like, "great." I thought I'd have to wait like 5 weeks to get it but it only took like 5-6 days! everything was in perfect condition and I'm very happy with all of it :)"

"I'm very satisfied buying from iherb.com and i'm feeling very lucky finding this site!
And I'm feeling lucky 'cause the prices are awesome and the cost for shipping is nothing only 4$!!!
I order from Greece and I recieved my order after 10 days.
The point is shopping from them you saving a lot of money!
iherb.com keep going and i will definetely shop again!"

"I think this site is the greatest above all!
Not a single site here in Norway can get you any more value for your money. Things at iHerb is about 10-30% of the cost if I should buy them in the cheapest(!) shop here!"

"I without refund at the moment the products are returned to them

1-) I made ??two orders with them in 1/22/2012 ($79.98) and 1/25/2012 (US$ $65.35 )

2-) The products took too long to deliver me here in Brazil
but were delivered on 03.30.2012 and 04.08.2012 and
returned them for not having more interest in it and
iHerb informed me that returning the products I would
return the amounts paid

3-) The products are in Sweden (return address printed by iHerb
in box) since 05/11/2012 and 05/18/2012

4-) I'm waiting for the refund at iHerb and now tells me that
the products would have to be returned to the United States
and not for Sweden. As if the return address printed on the
box they are in Sweden !!!

5-) Packages shipping to return to Iberb with tracking
(Registered mail) RJ442347605BR and RK766174187BR

6-) See trackings objects above:

RJ442347605BR - Histórico do Objeto
O horário não indica quando a situação ocorreu, mas sim quando os dados foram recebidos pelo sistema, exceto no caso do SEDEX 10 e do SEDEX Hoje, em que ele representa o horário real da entrega.
Data Local Situação
18/05/2012 08:54 SUECIA Conferido
Recebido/destino
24/04/2012 15:55 CTCI SAO PAULO (GMEXP) - SAO PAULO/SP Encaminhado
Em trânsito para DEVOLUCAO A ORIGEM/BR
18/04/2012 06:10 CTCI SAO PAULO (GMEXP) - SAO PAULO/SP Encaminhado
Em trânsito para RFB - FISCALIZACAO ADUANEIRA/CUSTOMS/BR
13/04/2012 13:05 AC CASA VERDE - SAO PAULO/SP Encaminhado
Em trânsito para CTCI SAO PAULO (GMEXP) - SAO PAULO/SP
13/04/2012 11:50 AC CASA VERDE - SAO PAULO/SP Destinatário recusou-se a receber
Objeto em devolução ao remetente
09/04/2012 14:55 AC CASA VERDE - SAO PAULO/SP Aguardando retirada
Endereço: RUA DR CESAR CASTIGLIONE JUNI - CASA VERDE
07/04/2012 09:49 CEE VILA GUILHERME - SAO PAULO/SP Encaminhado
Em trânsito para AC CASA VERDE - SAO PAULO/SP
06/04/2012 06:14 CTE VILA MARIA - SAO PAULO/SP Encaminhado
Encaminhado para CEE CENTRO - SAO PAULO/SP
05/04/2012 21:28 CTE CURITIBA - CURITIBA/PR Encaminhado
Encaminhado para CTE VILA MARIA - SAO PAULO/SP
05/04/2012 10:04 CTE CURITIBA/GEARA (ENC INTERNACIONAL) - CURITIBA/PR Encaminhado
Em trânsito para CTE CURITIBA - CURITIBA/PR


RK766174187BR - Histórico do Objeto
O horário não indica quando a situação ocorreu, mas sim quando os dados foram recebidos pelo sistema, exceto no caso do SEDEX 10 e do SEDEX Hoje, em que ele representa o horário real da entrega.
Data Local Situação
11/05/2012 10:30 SUECIA Conferido
Recebido/destino
16/04/2012 16:43 CTCI SAO PAULO (GMEXP) - SAO PAULO/SP Encaminhado
Em trânsito para DEVOLUCAO A ORIGEM/BR
06/04/2012 06:04 CTCI SAO PAULO (GMEXP) - SAO PAULO/SP Encaminhado
Em trânsito para RFB - FISCALIZACAO ADUANEIRA/CUSTOMS/BR
30/03/2012 16:20 AC CASA VERDE - SAO PAULO/SP Encaminhado
Em trânsito para CTCI SAO PAULO (GMEXP) - SAO PAULO/SP
30/03/2012 16:20 AC CASA VERDE - SAO PAULO/SP Destinatário recusou-se a receber
Objeto em devolução ao remetente
30/03/2012 15:39 AC CASA VERDE - SAO PAULO/SP Entrega Efetuada
27/03/2012 12:54 AC CASA VERDE - SAO PAULO/SP Aguardando retirada
Endereço: RUA DR CESAR CASTIGLIONE JUNI - CASA VERDE
27/03/2012 10:41 CEE CENTRO - SAO PAULO/SP Encaminhado
Em trânsito para AC CASA VERDE - SAO PAULO/SP
27/03/2012 06:23 CTE VILA MARIA - SAO PAULO/SP Encaminhado
Encaminhado para CEE CENTRO - SAO PAULO/SP
26/03/2012 21:42 CTE CURITIBA - CURITIBA/PR Encaminhado
Encaminhado para CTE VILA MARIA - SAO PAULO/SP
23/03/2012 08:39 CTE CURITIBA/GEARA (ENC INTERNACIONAL) - CURITIBA/PR Encaminhado
Em trânsito para CTE CURITIBA - CURITIBA/PR

7-) I sent several e-mailz to iHerb and he says that make the
refund when they receive the products, but when ?

8-) I thought that was an iHerb and honest company would be set
before this problem I am in doubt, for now they tell me now
that the return has to be for them in the United States
even if they put in the box return address in Sweden ?

9-) Conclusion: Product returned to them as requested
(unopened boxes) and non refund of the payment received to
date. six months without products and no refund !!!!!! "

"trust me, I was really afraid to order from iherb based on the reviews seen, but in the end it was really a success. They have the cheapest one day shipping rate I've ever seen. The product was received safe and sound and it took only one day(base on the one day economy shipping-$8) and there was even additional items included to entice the buyer, and it sure did lol. In the end iherb is really good, don't study the reviews uploaded by buyers, try and see your experience for yourself!.....I rate this site!"

"I am baffled by all the low ratings if iHerb.

I have been buying all my supplements from them for over 7 years. It looks like many of the complaints here come from overseas customers. When I place an order, I get an instant confirmation, it's shipped out the next day, I get an email telling me it's been shipped, and I receive it within 4 days (because I am too cheap to pay for expedited mailing).

I order almost monthly, and I usually order more than $60 worth so I get a 5% discount, which offsets shipping somewhat.

One of the things I appreciate most about this company is that I can research product reviews from customers. I usually read theses stacked from lowest rating to highest rating, so that I can easily spot any serious problems with the product. I have learned alot about how different people have used the supplements -- like how much they take, and when they take it, and any side effects -- stuff that isn't always on the label.

You can also do an advanced search on their site to read about clinical trials and objective scientific research papers on all the supplements.

Only once have I had a problem, when I received omega oil caps that smelled like they might be rancid. I emailed the company, they told me to discard it, and sent me another, fresher bottle, no questions asked.

Besides supplements, I buy the natural soaps and shampoos from iHerb, and foods like whole buckwheat and flax seeds that I would pay more for locally.

Usually, there is a free sample in the package -- a pen, tea bags, tape measure, powdered drink envelope, or a cosmetic sample.

I have no connection with this company, and I am not part of their referral program. I understand that anyone on this program cannot post here, so I think that might explain why the ratings are so low.

If you live in the U.S., research your products, and doublecheck your order before placing it, I don't see why you would have any problems at iHerb. "

"Made an order that didn’t go through customs so I asked them to cancel my order and for a refund. Unfortunately haven’t received an answer yet (waiting for it over 2 weeks). So still to decide if they are legit but customer support is crappy."

"I have ordered 12 times from iherb.com and i had never experienced anything bad actually. I placed my last order on 17.05.2012 and received it on 23.05.2012 via International Airmail. I paid just 4 USD for postage. I was a bit surprised when i read all the reviews about iherb.com. By the way, i am living in New Zealand. But my friends in Turkey had bad experiences with the orders from iherb. But i think, it is just because the poor postal service in Turkey. "

"stay away. They do short you on the orders and you have no recourse,"

"Ordered three items. All arrived as ordered in timely fashion. "

"We have been a faitfull customer of Iherb for 3 or 4 years now. Then we get an email warning us to spend more money or we were going to be dropped from their VIP program. I would avoid this company !!!! WE DID NOT DROP THE PRODUCT! THEY DID! there are many more valued companies out there that provide excellent prices & services. You just have to do a little searching. I will let all of my good friends know about ther poor customer programs and lousy marketing manager. GREEDY! is all I can say!"

"I should have read these poor reviews before I chose to trust this company, they sent us moldy products, would not respond to our emails and then refused refund. They even suggested I contact the manufacturer. Utterly ridiculous!!!!!!! DO NOT EVER ORDER FROM THEM!!!!!!!! "

"Company has NO customer service and does not return calls or emails. Stay away!"