"iHerb has poor customer service and no appreciation for your business unless you spend thousands with them annually. In any economy, this behavior demonstrates arrogance. In this economy, it demonstrates ignorance. When iHerb was smaller, they had a much different attitude. To further companies who do right by the customer for the right reasons, I choose to support companies who appreciate my business and truly try to help an unsatisfied customer. I placed a $700 in April and won’t give them any more of my business."
"I have ordered from iherb several times and they are wonderful. They are super fast and I always receive what I order as well as free samples. I highly recommend them. "
"International buyers beware! I lost over £60 as my order never arrived and Iherb does not refund or resend if int. air mail is used. It took them 7 weeks to come clean and tell me that they don't refund etc .Furthermore they wouldn't even offer a reduced price on a repeat order!"
"I have been using iherb for several years. Their prices and shipping costs are always great and they have fast service. HOWEVER, after sending in an honest but less than stellar review of a product, I am no longer allowed to review products. They only accept positive reviews! Shameful."
"I've been a long and loyal iHerb customer until recently when I had bad side effects from one of their products, only to find out they don't publish negative reviews or respond to consumer complaints about side effects and publishing honest reviews about them. No more iHerb for me!"
"Canadians beware. I ordered DHEA and selected DHL as a shipping method because I wanted it to arrive quickly. Two weeks later, it had not yet arrived. I discovered it had been seized by customs because DHEA is not allowed in Canada without a doctor's note. When I contacted iherb to ask for a refund I was told that there was a notice saying this. When pressed, I learned that you only see this notice if you calculate shipping in advance of placing the order, which I didn't do. They refused to refund me my money. I think that this information should have been given to me in my shopping cart before checking out, especially since I'm sure CBSA will be returning the product to them.
"
"absolutely brilliant. i live in spain and the order took only 6 days. these are serious folks. "
"I rely so much on these reviews from other consumers that I wanted to let consumers know what a great experience I always have when ordering from Iherb.com...they always let me know right away before placing my order if an item is out of stock then they sign me up to have an email when item is back in stock..unlike many companies I have dealt with that charge my credit card for item then tell me its backordered!...I herb always sends my items right out ..I got this last order in 3 days without paying any extra shipping..everything was so well packed..it was wonderful..thank you Iherb!!..I only shop from here..even if they are out of an item temporarly.."
"I ordered some soap that I really like from iherb, mostly because of their great reviews and cheap shipping. I live in Portland, OR and received my shipment in only two days. Shipping was inexpensive at only $2.50. Amazon wanted eight dollars in shipping and their estimated arrival was over a week away! I received a tracking number right away and an email when the order actually shipped which was a few hours later. I am 100% satisfied and will definitely use iherb from now on!"
"Great company, Quick shipping, Good Service! A+"
"Nothing but good things to say about my first order with them. Great price and very reasonable shipping charges. Will definitely use them again."
"I placed an order with iHerb for the first time on Monday of this
week and was pleasantly surprised to find the order in my mail box
today only four days later. The prices were very fair and the
shipping was only $2.00. I live clear across the country in Florida
and think the service was the best I have ever received. Keep up
the good work. Sande"
"This was my first time ordering from this company but not the last. I purchased an 8oz bottle of lotion and paid $5.22 (total) using $5 off coupon. I placed this order on May 6 and I received it May 8 with no upgraded shipping. Packaging was fine and product was exactly what I ordered. Will gladly do business with them again!"
"No complaints! Tons of items. Highly competitive prices, if not the best. Good shipping prices and total transit time. Bonus: A flat-out $5 discount (about 40% off order) applied to order as a first time customer, no matter the total. Couldn't be happier! I'll be back!"
"My daughter suffers from dry skin condition and the only cream she likes costs £29.99 in the UK. I googled the cream and at iHerb, it costs only $11.29 (if I buy 4)! Because of the negative reviews, I was worried and only bought two. I placed my first order on Monday morning UK time and received it Wednesday morning! I placed a bigger order again in mid April and it happened to be during the UK flight ban. I am very impressed with DHL service. I received the package the day after the ban was lifted! For me the services I get from iherb and DHL have been outstanding and by doing so I also save a lot of money. I will continue buying from iherb and using DHL. NB: My second order was £52.71 and I ended up receiving a VAT demand for £10.47. It is still reasonably cheap but for any fellow Brits it might be better to stick to a small order (like my first order for £32 and no extra VAT to pay)."