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Product & services pricing
0.00/5
Chance of future purchase:
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Shipping & packaging:
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Customer service:
0.00/5
Return/Replacement policy:
0.00/5


Verified
4/5

2005-07-24

"Very slow to ship, ordered on the 19th, took QVC till the 23rd to actually ship the order. Expected delivery to be 2 weeks via UPS ground. Total about 2.5 weeks just for a "

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Pricing of products and services
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Is committed to quality products and services

Verified
1/5

2005-06-27

"QVC cancelled my order without any warning or indication that there was a problem."

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1/5

2005-06-17

"I placed two orders yesterday. They cancelled one of the order WITHOUT notifying/calling/emailing me. I called in and asked and they said the order was cancelled at MY request. That is ridiculous. Now, the other order is shown to be "backordered". Again, no notification whatsoever. So, they want us to call them back? Who is the customer here?"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Overall technical support
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

1/5

2005-06-17

"They cancelled my order without telling me. Simply unacceptable. Will never order from QVC again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
Resolving problems
N/A
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
N/A
Speed of web site
N/A
Web site reliability
N/A

Verified
5/5

2005-05-07

"I got my Gt Xpress meal on time, also i got it $25 cheaper than going to other internet seller.

I would shop here again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services

Verified
1/5

2005-01-11

"QVC is the only website that CANNOT give an ACTUAL delivery even though the item is already on transit via UPS! I checked my item on QVC and it said it was in "transit". I them looked at UPS and entered the UPS tracking, there is no delivery date and it has a message, "UPS has received shipper's billing information electronically. Billing information received does not indicate shipment pickup or drop-off. Please contact the shipper for more details." I called QVC and they said, "I'm sorry, we can't give you an actual date."


QVC is the only website that CANNOT give an ACTUAL delivery even though the item is already on transit via UPS!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
N/A
Is easy to do business with

Verified
5/5

2005-01-03

"Ths was my first purchase from QVC: the special It Works cleaning sponges popularized in the TV show, The Apprentice. We had already used the same product from another maker and knew what to expect. Product was as expected and shipping very fast. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
N/A
Is easy to do business with
Is trustworthy
N/A
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site