"They're really really good. I was reluctant because of the "Obsessed Housewife" aspect of QVC, but they had what I needed at a competitive price. Their order processing is efficient and informative. They did exactly what they promised. They even included a return label with the items I bought in case I changed my mind. Wow. They shipped the day after the order was placed in very sturdy and well-cushioned packaging. All in all, I was pleasantly surprised and rather impressed. Now I feel guilty about making fun of QVC customers for all these years."

"have had many, many, way too many purchases from qvc. some good, some bad. some great, some cheap & falls apart. they do take returns, no problems, but charge a return charge. they also credit your account for return shipping charges if the item broke or came to you broken. the one thing i don't like about qvc is their auto delivery policy. If I receive an item (ex. perfume) & I don't like it & return it, then why would I want to receive it again? I would think that they would automatically cancel auto delivery for that item if it was returned. You have to call them & wait for customer service & answer all of the personal info, then they will look you up & cancel your auto delivery, but you still receive the item & have to fill out return paperwork & go to the post office to return it. what a pain. but, some other features of qvc are great- like the easy pay plan, it's like a layaway plan & you pay monthly, except you are able to get the item before it's paid up. i love that!!"

"I have made two purchases through QVC. The first was a turkey fryer last Fall. First, the box had been opened and taped back. There was scuffing on the lid of the turkey fryer and I was very upset. I immediately called CS and was offered a full refund and an apology! I actually had the refund in my bank account before the item was received back to the processing center.

The second purchase is the laptop that I am using at the moment. I got it quick and for a price that could not be beat! I researched online, and I did pay 999.00 plus tax and handling, They still beat other retailers by BETWEEN 300 AND 700! The pricing is very fair, and knowing the wonderful experience I had with customer service previously, I shop with confidence! "

"I ordered a Laptop from QVC which came 3 days after so it was fast. But unfortunately it has lots of problems and I couldn't get anything done so I emailed the CS and gave a review and QVC just didn't show it. I gave 1 pt but I don't understand because I gave an honest review about the product and did mention that I like QVC's fast shipping. And then I returned it for a replacement and guess what I get charged for the return for the defective laptop and I am waiting if they are going to charge me again for the shipping of the replacement.. This is a pain since they charge a lot for sh. I also ordered another laptop and it was in process for 4 days but was charged on the first day, and on the 5th day it was cancelled. But they still got the payment and it is taking them a long time. They shoudn't charge a credit card if it is not yet shipped. They should take lessons from Amazon. "

"I order from QVC sporadically, usually beauty products that are in value sets and occasionally some sterling jewelry. I even have a couple of my orders set up on auto-delivery which arrive every 90 days or so.

One thing I really dislike about their operation is the speed of shipping and the shipping and handling costs associated with ordering. They won't ship orders you've placed until about three days later, then I think it must sit on an outgoing pallet for an additional day. They also really gouge you with the cost of shipping. Seriously, it does not cost $7.00 to ship sterling earrings in a bubble wrap envelope via USPS First Class Mail.

QVC also sells electronics products, lots of them. Combined with selling near or at the MSRP and with the tax and shipping costs, it really isn't worth it. I'd rather order elsewhere."

"I HATED trying to buy from QVC.com. I figured since they are such a big company I would have no problems and that was not my experience at all. I buy online a LOT and have never had such a bad experience shopping online. After finding what I thought was a great deal on a printer I place an order, only to have my entire account cancelled, not just the order, the account! Regular customer service could not help me despite my calling them at least half a dozen times. I was referred to Corporate Customer Service where I had to leave a message and wait for them to call back. Out of the 4 messaged I left, 1 was returned by phone where I discovered that the reason for 2 days of leaving messages and 2 accounts being canceled was because my phone number did not match up with the credit card company. After clarifying my credit card information I was sure I would finally be able to place my order, but 24 hours goes by with no contact from Corporate Customer Service. I call a final time, leave a final message on their machine and get a final response, that they are sorry, they cannot do business with me. No reason is given, no way to make things better. I called at least 12 times to QVC, and 2 times to my bank. I cannot figure out what their problem was, but it was the WORST customer service I have ever received in years of online shopping. "

"dependable as always. shipping processing can be better though, products higher quality than the other shopping tv place"

"I ordered Fuji Finepix J110W camera for X-mas for my son. This camera was either defective or a bad design for this model, it simply doesn’t make one single clear/sharp image. There are many of similar reviews on their web site for this camera.

As QVC responded to my review, it turned down my review because:
- a different product is also mentioned in the review
- content is inappropriate or unrelated
- information focuses more on a service issue rather than a product
I reviewed exactly what I bought and what was the problem and what QVC does if people return defective products, all written professional way. They deducted $5.95 from my refund.
I wonder how many more reviews does QVC not post and therefore lies to their customers.

The other problem is with the quality of the products they sell. I shop with them for 20 years. The products were the highest quality at the beginning of my shopping experience. As the years go by, the quality of the products is worse and worse or at least I order always the wrong thing?! They seem to sell more and more stuff that is for the represented companies hard to sell, be it bad quality product, cheap product, or unwanted product on the market.

I don’t state, QVC doesn’t sell good products, they just seem to care less and less what they sell.

If I purchase something from their German QVC company, the story is totally different. All the products I have from them are high quality so far.
"

"QVC cancelled my acct and won't even tell me why. Csr service says a letter was mailed May 23rd. I still have no letter. I called the Office of the President at QVC corporate twice. They won't even call me back.

Horrible customer service that starts at the top of the organization. QVC was like my second family, boy was I misled.

Be forwarned...QVC is a heartless, cold, greedy, poor service money grabbing company and nothing more once you remove the warm and fuzzy propaganda."

"I ordered Susan Gravers VNeck Tank, the item was true to size and shipped in 3 days."

"I have ordered thousands of dollars worth of items from QVC over the years. Their customer service has been consistently above average. I have returned many items and have never had a problem being credited for the returns.

I do have one major issue with QVC. They add the shipping & handling charges to the item cost then calculate tax. It may be legal but I don't think it is ethical to tax shipping & handling charges. They have always done it so there must be a legal loophole but many other retailers don't do it."

"I am new to QVC and I ordered the 42" JVC with 4 easy payments. I was waiting 3 days and my order was still in process status, so I tried to contact their customer service and after waiting for a while, I could get someone on their chatting system. When I asked about my order, she said the item would be shipped in the next 2 weeks and there was nothing wrong with my order.

So, I thought I'm just gonna chill out and wait for my order to arrive. After a week, they called me and said they couldn't do the 4 easy payments because I am a new member. My order will be automatically canceled if I don't call them within 48 hrs. I can either pay in full or cancel it, and I decided to cancel it.

QVC charged my credit card for the first portion of the 4-easy-payments and I am not happy. PEOPLE SHOULDN'T GET CHARGED IF ITEM HAS NOT BEEN SHIPPED OR ORDER IS NOT GOING THROUGH.

I live in California and I'm sure they have no warehouse or physical store here in California. I think they are located in PA, yet they charged me tax. I didn't realize this until I looked at my order and carefully count the total of that 4-easy-payments plan.

They shouldn't even let me order using the 4 easy payments if they think I am a new customer. I think this is some sort of a bait and switch scheme. I'm glad I canceled the order and got my TV from somewhere else. Once again, your credit card is going to get charged for nothing. They seem to be doing unfair trade practices.

This is my first order and unfortunately will be my last order too."

"This is just the most recent of many pleasing purchases from QVC. My whole family uses them online and on tv, we've never had a bad experience and we buy from them frequently, even for large purchases. No problems whatsoever, and their customer service is super-friendly!"

"Products are accurately presented and described with much more information and thorough descriptions than most other online stores, including interior views of handbags and measurements of clothing. Rather slow to ship--don't order anything from them that you need right away unless you shell out for faster shipping.

Returns/exchanges are easy and customer service is reliable--the folks on the phone are polite and even articulate! "

"I got a great product for a very low price and received it in 3 days. I am very satisfied with their products and shipping."