"When confirming an international order, the displayed address in Germany did not have the postcode showing, despite it being input into a specific field, along with the other elements of the address. This creates doubt that the order will get through. Why does this happen?"

"Limited gifts available to Northern Ireland - very poor. When trying to complete the order frequently told there were problems with my phone number which was correct."

"Really good service. Always top quality flowers. Never had a disappointment. Even when flowers are not available the florists always step up to organise something similar if not better."

"I find your website very frustrating to use on an IPad. I cannot find a place to include discount codes and when I step back in the process I can lose information such as what I wanted to be out on to the card that accompanies the flowers. Finally I would like to change the email address associated to my account but cannot find a means to do this which is incredibly frustrating, it means I will have to create another account and lose all my information stored to my account, including my free delivery deal."

"Simple easy process, smooth purchase with a variety of options."

"More price varietySmall bouquets priced about £20"

"I ordered these via the Forces Discount Service link, and could not find anywhere to add the ‘DD15’ code to get the discount. I will be writing to the FDS regarding this."

"Tad annoying you only see the mid range pic of flowers, so do you gamble on the standard not knowing if it’s “2” flowers or take the safe bet & go for what the pic shows. Understand it’s just a way of marketing, but I’d rather buy flowers from a shop as can see what you’re getting exactly for the price. However on this occasion had no option as flowers for someone that lives far away. Also delivery charge annoying, if purchase from a local shop to address there would be no delivery charge & of course you are using a local shop, so assume the delivery charge is taken by interflora. Hope this helps."

"Easy, clear to view and not bad prices"

"It took many attempts to get my payment through, even though my information was the same each attempt. Quite frustrating to say the least"

"I have ordered from Interflora for many years successfully"

"Took a few goes to get my address in. Should have the whole screen to fill out instead of having to click on the manual space...that's all"

"Lots of choice, easy to use"

"Web site is clear and easy to use, flowers and gifts have been delivered on time."

"This is such an easy way to send flowers to people who do not live locally, speedy and efficient"