"I couldn't select any flowers either to include or exclude, and my partner reacts to lillies"

"Ease of ordering, good choice of gifts, next day delivery"

"I have always been very please, with my orders from you the quality and presentation is great. I always have a thank you from who gets the flowers they say that they are fabulous."

"In the past you have been very good. I am hoping you are still the same but I am a bit uneasy about having to rely on florists choice rather than choose at least the type of flowers I would send such as roses, peonies or scented flowers"

"Ease of use of website and quality of flowers"

"Same day is next day, Cant see flowers, cant choose flowers as I don't like the smell of Lilies"

"Used Interflora many times before and the website works very well."

"My online experience was as good as it could be, however, nobody should ever be graded a perfect 10 as this doesn’t allow for further improvement "

"Easy to use, but not wild about the choice. I would like to know the flowers, preferably local types"

"Trust that the plant to be sent for a Birthday will be excellent.But website very slow on acceptance of addresses.It even cut out the Village where the person lives."

"The bouquet I ordered hasn't been delivered yet but the website was easy to use."

"Simple easy to follow process"

"Recent disappointment with a rose I sent to a relative - it was dying within a week. These should survive a long time and often will bloom year on year."

"Because you always Deliver and no ones ever been disappointed."

"Ordered flowers for 40th Weeding Anniversary, paid for same day delivery.
I received the order confirmation and order update email that said flowers were on the way.
At 5 pm I checked the website and it confirmed the order was on the way.
At 7 pm it had had not arrived so checked the status again, it had changed to Status unknown please contact customer care.
Emailed Customer Care (this should be Customer Don't Care).
Received reply within 24 hours so that was good but no apology for failing to deliver the order and claimed it was delivered next day.
I replied that this was not true, reply from CC was the flowers were left on the doorstep at 14:15 in the shade.
Our front step has full sun, there is no shade at that time of the day. If the florist who claimed to deliver the order did not get an answer why did they not leave leave a card as per the details on their website. Or they could have phoned or emailed, they have the contact details. It looks like the florist is telling porkies.
The very least Interflora could have done was to send a small bunch of flowers to say sorry. They clearly do not value their customers.
Now waiting for a refund.
I will go back to using M&S or John Lewis who understand Customer Care
Well done Interflora for spoiling our Ruby Anniversary and losing a customer plus other potential customers that will read this review."