"Very easy to use website, I ordered from my phone and was very satisfied with the layout and simplicity"

"Simple and easy to use, I haven’t returned in a while due to incorrect order being sent last year, and the expense doesn’t tally with the quality of the flowers. I’m giving this one last try as it used to be my preferred brand"

"Your website is consistently awful, generates errors and always triggers a bank alert."

"Never have problems, very easy to order"

"Getting through the website is not easy"

"Because this survey is completed before the flowers have been delivered"

"Only had delivery issues once and it was dealt with efficiently."

"Good but paying with Paypal would be easier"

"I use you all the time for family matters"

"have used you before and everything was perfect as you described on screen"

"Would like to be able use PayPal instead of inputting card details all time"

"I love that I can do next day delivery when I have forgotten to post a card!"

"Because I went through Barclays bank which offered 4% discount but it didnt happen. I ended up paying full price as the discount wasnt added to my amount payable and still ended up paying full price,"

"Easy to use website for placing orders. Have used Interflora quite often & have always been happy with products & service"

"Simple website. Quick. Updated when delivery has been received."