"I PLACED AN ORDER ON AUGUST 31, 2018 TO PICK UP FROM THE STORE AND THE WEBSITE SHOWS DELIVERY TO BE WITHIN 4 - 7 DAYS?? TODAY IS SEPTEMBER 15, 2018 AND THE WEBSITE KEEPS SHOWING "IN TRANSIT" SO I ATTEMPTED TO CONTACT SOMEONE VIA "CHAT" AND AFTER WAITING OVER 15 MINUTES, I GOT SOMEONE THAT STATED "ONE MOMENT" SO I JUST DISCONNECTED AND GAVE A POOR REVIEW; SO I CALLED THE ***-***-**** AND AFTER WAITING ANOTHER 10 MINUTES GOT SOME GUY WHO DIDN'T KNOW WHAT HE WAS DOING?? NOR COULD HE ANSWER MY QUESTION ABOUT WHY IT'S BEEN TWO WEEKS AND STILL NOTHING?? I TRIED TO TELL HIM THAT I WOULD LEAVING FOR OUT OF TOWN SOON AND ASKED WHAT WOULD HAPPEN "IF" MY ORDER CAME TO THE STORE WHILE I WAS GONE?? HE COULDN'T ANSWER??
THEIR ADD STATING "SAME DAY DELIVERY" IS A TOTAL AND COMPLETE LIE!! EVERYTIME I HAVE PLACED AN ORDER TO SAVE MONEY TO PICK UP FROM THE STORE, IT'S BEEN WEEKS BEFORE I EVER GET MY ORDERS!!"
"On Facebook an ad was posted about the closing of some of the Penney stores. They were sending free make-up after you answered several questions, with the hope of you liking the product enough to re-order the product. All you had to do was pay the shipping, for the Euphoria eye cream & for the Euphoria anti-aging cream. What they don't say is that you will be billed on the credit card you pay the shipping $92.99 for each product they sent you FREE. Even if you catch the charge & want it cancelled & refunded you will only get half your money back. "
"Fool me once, fool me twice -- you know the saying. Well I ordered a skirt online from JCP.com about 6 months ago, and it didn't come with the order, even though the packaging said it contained the entire order. We eventually got it taken care of, but it took a lot of finagling.
Just 2 weeks ago I decided to give them another try, and had my order delivered to the store so I could check in front of someone. Thank goodness I did so -- one item was supposedly a women's medium sweater in plum. The sticker on the back of the package said thats what it was, but it looked more grey than plum, so I turned it over to see if it was just the packaging. The front was clear plastic. Inside was a SMALL (not medium) T-shirt (not sweater) in GREY (not plum). they missed 3-f0r-3. Unacceptable. Take-away? Don't order online from JCP unless you don't really care if it takes multiple tries to actually receive the item you ordered. NOTE: JC Penney sent me a link to review my order, but I could only rate the items, not the service in sending the order."
"I've been ordering online merchandize from Penney's all winter and everything has come in on time. When I returned certain items to the store, they were excellent in customer service. I love Penney's!!!"
"I took back an expensive Cuisinart coffee maker that didn't work right to JCPennys at Pier Park and they said they do not take back coffee makers that are used. I told them I had to use it and that is how I knew it didn't work correctly. They refused to give me back my money even though I had the receipt. That coffee maker cost around $100 on sale. They said I had to try to get my money back from Cuisinart. Have you ever tried that experience. Seems like the consumer always loses out. I will never shop at Penny's again. This is the second bad experience with JCPennys. Employees state they have to abide by JC Penny's corporate headquarters rules. In the meantime I am out of a lot of money"
"This was the single most aggravating experience of my shopping life. JC Pennys had great prices on their .com site. I needed a bed, so order a firm mattress and box spring (Wait, not a box spring *Foundation*. If you don't call it foundation they *will* correct you). They cancelled the order by mistake. I was not notified, but found out when I went to track the sale. Re-ordered. They arrive late (We are now 3 weeks into this situation and I am sleeping on a hardwood floor in the dead of winter in Boston). AND... the mattress is a full while the FOUNDATION is a twin. I call and they say Refuse the foundation and we will compensate you for your trouble. Ok that's good. Mattress is carted upstairs and I go in to look at it, and it is an extra firm that is only 6 inches thick. I sit on it, and can feel the hard wood through the mattress. I call and say no good not going to work, and then call every JC on in the NE and find out they don't have mattresses in store to test out. Call them and say I am going to return it and cancel the FOUNDATION. They say sure, NP. But now I have to pay 120 dollar restocking fee. So off to the supervisors I go. They allow that I do not have to pay the restocking fee since only an hour has passed and so many problems. So I go to sears. Weeks pass and the mattress has still not been picked up. I call again. and another time again. Finally six weeks later, a truck arrives to pick up.. wait for it.. Both the mattress and the FOUNDATION. Another matter of contention - was I hiding it from them? Luckily, it was the same delivery guys and they remembered and they got it straightened out for me. A week passes and no refund. So I call. And they try to charge me for a FOUNDATION. I got that straightened out again. Then they go for the restocking fee. Got that straightened out. Finally... got my refund and got everything straightened out.
Now... Costumer service was polite. No one was rude or nasty in any way, but JC tracking and ordering system is so screwed up that I don't know how anyone can get anything. I did keep the sheets, and when Sears arrived, put them on and found they also, were not to standard for a 400 thread count. Thin and rough, especially for sateen. NEVER NEVER NEVER shop through JC Penny. The only thing that wasn't frustrating was the customer service whose shining moment was a lack of interest at best. The products are inferior, the customer service is disinterested and the organizational skills of their system is ridiculous. "
"bought a couple of electric blankets for the polar vortex. We are warm and toasty..Thank you jcpenney for the great deal."
"Customer service is consistently TERRIBLE. My most recent experience is that my child's relative ordered the incorrect item and had it sent to her in advance of Christmas. I followed the instructions and filled out their "Return and Exchange Form," marking the correct item she wanted and indicating clearly that it was a gift, the original orderer should not be contacted, providing our (the recipient's) contact information in case there were questions or concerns. J.C. Penney ignored all that, refunded the money to the relative (embarrassing!) and refuses to send me the correct item, saying they would need to speak to the cardholder to charge the credit card again. Why would they call it a "Return and Exchange Form" if they essentially refuse to do exchanges, only returns and new orders? Why would they ignore what I wrote on the form? Why do they say they could have done the exchange if I had brought the item to one of their stores, but can't do it by mail? Every single time I have to deal with J.C. Penney, the customer service baffles me -- it is SO MUCH WORSE than any other mail order company I deal with."
"Went to store to purchase refill for Soda Stream machine. No staff available. Walked out without purchase. They look as if they are not in business."
"I am a fairly satisfied customer of J.C. Penney. Except of 1 or 2 cases when the personal wasn't so kind and helpful as I would have wnated, I never had real issues so far with it. I am a regular customer being in the vicinity of where I live and I probably will continue to be. "
"When I placed the order, everything was showing in stock with a delivery date of 4-7 days. Even my order confirmation emails says so. However, when I logged in shortly after placing my order, 75% of my order shows as backordered with a ship date that's a month out from order date. I called in, and the CS gave me a ridiculous explanation of how it's "in stock but not near a distribution center by me", but agreed that the system should have told me the same thing when I was ordering. She said that the order backorder will be expedited a bit, although I'm not sure about that since there are only two shipping options: regular and expedited (which she said would cost me $30 for the whole order. I declined.)
Bottom line: if you're in hurry, buy in store or take your business elsewhere. Do NOT trust JCP's shipping estimates or online ordering system"
"We purchased an Ashford Recliner Sofa from the JC Penny Home Furnishings store in Overland Park, KS, for nearly $1,000.00. In 2.5 years, the cushions on the sofa have completely deflated (except for the one in the middle, which doesn't get used). It feels like we're sitting on stone, and I have to put a pillow or blanket on the sofa in order to sit on it. I called JC Penny's customer service number and was referred to the Overland Park home store itself which then referred me to a third and different customer service number. I was told that nothing could be done. So, we're out $1,000 for a couch that we can no longer use because it's so uncomfortable, and the store can't even explain why it would carry such horrible merchandise. We will never shop at JC Penny again."