"On 7-5-15, I placed an order with Lexmod for 2 wicker chair sets and 6 outdoor chairs. Everything was listed on the company website as being in stock. The wicker chair sets were delivered quickly, were attractive and sturdy, and we have been pleased with them. But the six outdoor chairs have been a disaster We soon got an email saying those chairs were out of stock, but would be shipped by 8-19. Six weeks? That was a bit discomfiting, since they were listed as "in stock", but was tolerable, since we didn't need them immediately.

On 8-19 I had heard nothing about a ship date, and the phone calls began. I called repeatedly and was always told "we'll ship them next week, call back". Seven times I called. Each time they showed as "in stock" on the website, as they still do today, although they still haven't been shipped. I called again and got yet another excuse. "Computer error" this time. I cancelled the order, and received an email telling me to expect up to ten days for the credit to hit my card. If it didn't, that would put me just barely within the dispute window on my card, so I was forced to go ahead and dispute the charge to protect myself- something I haven't had to do with an online merchant in ten years or so.

To add insult to injury, last week, I got a message asking me to "rate" their products. I rated the "Du Jour" wicker chairs highly and the review appeared immediately. At the SAME time I rated the "Fortuna" chairs poorly, for the misleading "in stock" message and the time and calls involved. Guess what? That review has not shown up.

I have no respect for a retailer who will diddle around with their reviews like that. I find that sneaky and underhanded.

Before you buy from this company, check for online complaints about them and a similarly named sister company. I always adopt the theory that people are more likely to post negative reviews than not, and take the negs with a grain of salt, but you will find few good online reviews for these folks. That's a shame, because their prices seem reasonable, and they have attractive styles. But, if you can't deliver......"