"I needed help in the middle of the night and while i was trouble shooting something a customer service text chat box opened up. This person was well educated about my problem and knew how to fix it right away. In moments I had everything up and running! No hassel, fast and friendly service. I recommend this company to anyone, even the least tech savy. They will make this easy for you"

"and i am so glad i can use it to know whats going on with my boys
moms here even if they do not know it"

"OK, I will admit I was initially very frustrated with getting this service started and even submitted a cancellation request only to get more frustrated with difficulty of the cancellation process. But I'm glad I did not cancel...read on! After receiving my cancellation request, the Billing Department worked hard to ensure my satisfaction and offered me a free $44 offer for their technical assistance called mAssistance. You need to know that according to their Refund Policy a refund cannot be approved in case the customer doesn’t accept technical assistance. So I scheduled an appointment for the technical assistance and after a little confusion over the correct time in my time zone I found myself online with a real technical pro. After downloading a client application on both the target phone and laptop (that allowed this guy to take control of both devices), I watched in amazement as this guy took control of both devices and did his magic. It took almost a full hour and trust me, rooting a phone is not trivial by any means! Now I am an Electrical/Computer Engineer and know a few things about computers and programming and used this opportunity to practice rooting the target phone myself and thought I had done this correctly but turns out, I did not (after I had rooted the phone it was unstable and though Kingroot said the phone was rooted, the mSpy website was not recognizing it as being rooted). Rooting a smart phone (which is actually a small super computer) is complex and there is a reason for the technical assistance (mAssistance) and I should have signed up for it right away as it would have saved me a good deal of headache and lots of time. I now have a stable phone and have great piece of mind and a phone that I can monitor. By the way, I volunteered to leave this feedback"

"I ordered the product for a month and It did it everything I needed .I did have some issues several times ,called support and they fixed it for me .They helped me to log in for the first time and help me to install it .And helped me to erase it when my subscription was over .So I liked it and keep up the good job!"

"Hi there. Just wanted to share with my happiness. Was tracking my 9 years old daughter. Recently she was coming home sad and didn't want to frustrate me. After that I decided to try mspy app. And now I know the reason of such behavior. Seniors were mocking on her and calling her padded. But thanks to mspy now I know how to help my precious child!!! "

"What do you know about bullying? Do you think that you child is not in danger?
I thought that my son will never be abused in the private and expensive school, that I should give him more freedom in any situation.
However, when your child returns late from school, upset and depressed you re-evaluate a lot of things in this life.

I had used mSpy to understand what is going on, and very soon I found out who was harassing my kid.

If you care about your family and your children - mSpy is the best solution. "

"I am too old for those techy things, but these guys helped me to set up monitoring for my older son. Now I can check all his activity and be sure that he does not deal with bad people.
I got their premium package. A bit expensive for me though, but it really worth it"

"for me it is crucial to know how it is going when my kid's out somewhere. i have installed this app to his phone, and now i can see where he goes all the day. however, some day i checked and found logs don't go. i called tech support and rep has shown me how to set it up to high accuracy or so. besides we enabled keylogging, now i'm able to see what he types. and this is great. very nice app and very helpful support!!!! thanks!!"

"I couldn't use that app cuz I didn't have device or password/id to connect my target phone so I applied for a refund. there were some offers from their billing dep but I refused all of them. finally I got a refund so I'll come back to mSpy once I have all required stuff to be able to use it as they keep their promises"

"Using it on a jailbroken device with iOS 9.1. Even when other similar programs were not compatible with iOS 9.1 mSpy Team was the first to make it compatible! Though it's a bit pricy they have 24/7 live support who can always answer your questions making my investment quite reasonable."

"There was a story when I was charged twice by mistake and the second charge was refunded with no troubles. I am monitoring whatsapp on a new Android phone. And so far I am good with it."

"Unless your iphone is jail-broken, this service is useless and they refuse to issue a refund. Even though, they were more than happy to cancel my service when I asked, they still did not issue a refund. Now I am out $170 and nothing to show for it."

"a bit expensive but still this app is a pretty helpful app for moms like me.One thing i'd say is get the premium package. It really is a way better experience than the basic one. In general I am very satisfied with this app"

"It is not clear on the website that the only way to view Snapchat and other apps is to have a jailbroken phone. This is not something I was familiar with. Once I contacted them less than 24 hours later I as informed they will not refund my $211 purchase, because the reason was "personal." I do not believe their site is clear on the fact the phone has to be jailbroken.

I would be cautious about giving them money unless you are sure you want the service. "

"I purchased this product on April 17, 2016 and noticed on April 18, 2016 the software was not reporting the iphone's activity back to the dashboard located in the software. I contacted customer support and requested a refund due to the lack of or large lag time between reports.

On April 19, 2016, I received the following response from their customer service department:


mSpy Billing Department (mSpy ticket system)
Apr 19, 12:15

Hello,

Thank you for contacting us.
Due to recent security improvements made by Apple company the iCloud user receives acknowledge email that "Apple ID was used to sign in to iCloud" whenever you get updates using iCloud credentials. For this reason we have disabled automatic synchronization with iCloud accounts for our customers.
That is why in order to receive updates now, you need to enable synchronization manually by clicking "Update Now" button on the top of the page in your mSpy account. This will force the last backup to be sent to you.
Please let us know the result.

Kind Regards,
Anna Richards
Billing Department

As of right now mSpy's website advertises the following:

MSPY WITHOUT JAILBREAK

Compatible with all iOS versions.

The device must be internet-enabled.

You do not need physical access to the device if you already have its iCloud credentials.

Still, the access may become necessary if iCloud backup isn’t activated on the device.

Now iCloud backup is activated on the iPhone I purchased the mSpy software for. So you can see that their own customer service is admitting a problem with the software that is not advertised,

mSpy advertises that they have a full refund policy if requested within 10 days of purchase and it doesn't violate a long list of conditions (Buyer Beware). As you can see, my problem does not violate their Refund Policy. However, they are still refusing to grant me a refund.

Before you purchase this product and make the same mistake that I did, I sugeest you research other products on the market and stay clear of this company unless you just like throwing your money away.
"