"I didn't download nor use this service and they charged my cashapp 2 charges totaling over $100 and we're back to back and service was cancelled and refund denied and service was not used 1 single time and the company will not take phone calls and is now under investigation for fraud! They took this $ right at Christmas "

"Não funciona as redes sociais, e a atualização da localização tá sempre falhando e ficando fora por horas. Nada funciona direito! "

"Fácil acesso a plataforma e funciona mesmo "

"After one year enjoying mSpy I wanted to renew my subscription and ran into some issues regarding the total. I applied a discount code and the total went up! So, I contacted suppot, and Alex Scarn (support) instantly gave me a 30% discount, which did calculate right. So how's that for customer care! Thanks again, Alex!"

"i’ve used this app for months. I’ve had issues with uninstalling and reinstalling the application and no agent knew what to do. I spoke with Alex today and he fixed the issue within 15 minutes. Thanks Alex for knowing your job and doing it well."

"Alex Scarn Foi muito atencioso e resolveu meu problema de uma maneira maravilhosa e rápida! Eu recomendo!! "

"I think I'm pretty good working with electronics, but this app put me down for the three count.
I jumped to the chat page for assistance and the technician (Thomas York) walked me through several steps very quickly & easily.
Great first impression and great customer service."

"Με βοήθησε και μου έδωσε τη λύση για το πρόβλημα μου "

"Não funciona o produto paguei caro por um serviço que não funcionou até agora "

"I couldn't create a new device because I bought the wrong subscription. In just a few minutes, Alex Scarn solved my problems and I was able to switch subscriptions. That's good customer support."

"I bought this application with the intention of spying on my partner's WhatsApp to prove her infidelity, Sadly, mSpy doesn't offer this. I reached out to the tech support, it is over four days and i am yet to get any response. I need a refund as I found another service; cyberhacks.net. That is what i use presently. Qustodio, Flexispy, ClevGuard; these mobile applications do not work!"

"Great experience very helpful "

"mspy is awesome product with 24 hrs live supports from the agents , especially I love Alex scarn who understands and resolve my issues fast and very supportive staff, happy that I have taken best product in the market and also you get any issue in tracking with in minutes they will resolve and provide links also."

"Cette entreprise semble être impliquée dans des pratiques trompeuses. Il est vivement recommandé de lire attentivement les Conditions Générales de Vente avant de procéder au paiement. Ces conditions semblent exclure de manière abusive un large éventail de raisons légitimes pour résilier un contrat.

De plus, il semble que l'entreprise ne respecte pas la législation européenne concernant les achats à distance et les droits de rétractation de 10 jours. En résumé, mon conseil serait FUYER cette entreprise à tout prix"

"UPDATE 10/08/2023:
MSpy continues to give me the run around after I have requested a full refund over 20 times via emails. I paid $53.99. Their partial refund they gave back was $1.00. Absolutely ridiculous and unacceptable. I am still waiting for my refund of $52.99. I will be reporting their company to the appropriate government fraud departments and submit a complaint that they are scamming consumers and refusing to refund fully as requested.

UPDATE 10/04/2023:
I have requested a refund over 10 times. No refunds have been given. They completely ignored my submitted requests. Instead, they change the subject and ask for feedback on their software, which I already told them multiple times it is terrible, not user friendly, and not as advertised.

ORIGINAL COMPLAINT:
Terrible, frustrating experience. Do NOT purchase from them. The software was difficult to install and not user friendly. It did not have all the functionalities it claimed it had. Also, the customer service and support are VERY SLOW and NON-RESPONSIVE. I tried chatting with the company but got kicked off multiple times with no response from the agent. I tried calling the listed company phone number, but they were not accepting calls. I emailed them, so I will see how long it takes to get a response. Trying to requesting a refund from them has been time-consuming and difficult."