"Comprehensive information at your fingertips. Finding EXACTLY what you need for your specific model and purchasing it is dangerously easy! HAHA!"
"took me an hour, 4 browsers on 2 different devices, and 2 chat sessions to be able to make a purchase over the weekend on Sat-Sun Jun 10-11 2023.
All credit card purchase paths give the error:
"Invalid page request. Make sure JavaScript is enabled and settings/plug-ins are allowing all resources to load.
..."
Tried Brave in Private mode on iPhone, Firefox on iPhone. Chatted with Support on Saturday, who suggested Mac.
Failed on Safari on Mac with content blockers disabled.
All of the above are using a credit card.
The error occurs after submitting the credit card for purchase (final "buy" step after all card details are entered).
On Sunday, downoaded fresh Chromium for Mac, Version 116.0.5827.0 (Developer Build) (x86_64)
No content blockers enabled and no plug-ins installed.
Signed in with my account, added my 4 items to my cart (again), went thru whole process of entering card, again got the Enable JavaScript error.
Then I hit Continue Shopping, and tried Amazon Pay instead of Credit Card, and that worked!
Please fix your buggy site with credit cards, clearly it's your site and not the browsers. I've bought with cards before on your site (months ago) so this is new.
Please do more thorough testing! You almost lost me as a customer, and I really didn't have an hour to waste over the weekend, but I wanted the discounted used Apple Watch so I persisted.
2 other bugs:
Login is required again after already being signed in, in 2 flows:
1) "Click to return to the cart and start over" (after the JavaScript purchase fail).
That's not right, and this was repeatable - happened on multiple devices and browsers.
Maddening to user, especially after the fatal error that was false: JavaScript was already enabled on all 4 browsers!
But clicking the link for "click here to return to the shipping/payment screen to try again" works OK, and you stay logged in. So that one doesn't log you out.
2) After "continue shopping" then selecting Amazon Pay (instead of Credit Card path), I had to log in again, and only THEN could I select PayPal BNPL, or Amazon Pay.
Amazon Pay finally worked (In Chromium on Mac).
By the way, why offer PayPal Buy Now Pay Later, but not "real" PayPal?
I would have used that after the first failure if it were available.
I only noticed Amazon Pay on Chromium on the Mac after the 4th error.
This was the worst online shopping experience I've had in 5 years!
Very unusual for MacSales
I have screenshots of the errors.
"
"Graduated from college and now am using my home iMac for a lot heavier tasks than I used to. I can't afford a whole new iMac right now and was frustrated with how limiting the 8gb ram my iMac came with was. OWC and its detailed guide have been a gamechanger. Excited to receive it and upgrade my machine"
“We appreciate your honest feedback. It is always a pleasure to hear that the memory upgrade exceeded all your expectations and brought your iMac up to speed to meet your needs. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”
"ordered ram memory from other company and they did not work"
“Thank you for the feedback. We are happy to hear that you had a great experience with our products. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”
"Given the MBA's age, it took some time to figure out how best to install the new drive. But I got the work completed."
“Thank you so much for taking the time to leave a review. We are so glad that the installation went as smoothly as possible and that the new NVMe drive is working great! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"I love OWC and the great products offered here, have brought things here in the past and will continue whenever I want something Mac!"
“Thank you so much for leaving this amazing feedback! We truly appreciate your kind words and your continued support of our company! We hope to continue giving you great shopping experiences for all future orders! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Brought an iMac from mid 2007 back to usable state with clear video instruction for disassembly and refit.
Special tools to remove screen are sturdy and function perfectly.
Many thanks."
“Thank you for the feedback. We appreciate you taking the time to let us know that you are satisfied with the product that you purchased and that it was a great help in upgrading your iMac. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”
"Phoned to ask a few questions. No wait. Friendly and helpful guidance. made purchasing esy!"
“Thank you so much for taking the time to leave this amazing feedback! We are thrilled to hear that there was no wait time when you called and that the customer support rep was so helpful in finding the right item for your needs! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"A friend literally gave me the product to purchase thru a link and there it was / compatible, price was as advised, i just up'd shipping to get it here a tad faster and thru paypal - done! love it."
“Thank you so much for the feedback. We are thrilled you had a great shopping experience with us! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/ ”
"I have bought before. Excellent Company to work with."
“Thank you for the feedback. We are happy to hear that you had. great experience shopping with us. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”
"Needed a couple of low cost backup drives. Jumped on the website and purchase made in just a matter of minutes! Drives on the way!"
“Thank you for the feedback. We are happy to hear that you were able to fine what you needed and that your purchase was quick and easy. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”
"Found the drive I needed to work with my old iMac. "
“Thank you so much for taking the time to provide your feedback. We love to hear that you were able to find the drive that brought your iMac back to life. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/ ”
"My 8 terabyte drive rocks!"
“Thank you so much for taking the time to provide your feedback. We're glad to hear that your OWC Experience has met all your expectations. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”
"I was told that i would receive and additional 5 to 10% off but that didnt happen. "
“Thank you for sharing your feedback with us. We apologize for any confusion, but after reviewing the call, there was no mention of any discounts. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Great purchase! Super fast shipping & exceeded my expectations with a quality product! Highly recommend buying from this company! A+A+A+"
“Thank you for the feedback. We are happy to hear that you had a great experience shopping with us! Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”
"did not take long to get what I needed.
"
“Thank you for taking the time to leave your feedback. We are so glad to hear that the order arrived quickly! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
A rep from MacSales.com, OWCAmanda, has responded:
“Thank you for the honest feedback. We are so sorry that the website's pay functions were not working properly for you. We were able to find the pictures that you had uploaded of the issue you were seeing. We will pass this information on to our web team to look into what was preventing you from paying. Please let us know if there is anything else we can do for a five-star rating. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”