"My package was empty, but customer support was nice and offered me a refund.
Desirae Marquez was the customer support representative. 5/5"

"Packaged was damaged but Ms Beverly Engel from custormer service was very good at getting the situation resolved.... should be getting my package resent today to receive by monday the 13th of May...She was very good at her job and i will continue to shop at monoprice

Thank You Very Much......THOMAS"

"Monoprice.com sells quality components at prices I can afford. Their web site is very easy to use. Products can be browsed by category or searched globally. The instructional videos and knowledge base have enable me to make a informed decisions before wasting money by purchasing the wrong or unnecessary items. Their support staff is readily available before the sale to assist with product selection, and after the sale for any installation questions/problems. I recently spoke with one of their technical agents, Michael M, about a problem I experienced using their bulk cable with the recommended connectors. He was able to confirm that I was using the appropriate method with the correct parts, and processed an RMA for the defective product. "

"Package couldn't get shipped to my apartment; Danielle P. was very helpful and nice in sorting this out! Excellent service."

"I just ordered a 27in ips 1440p monitor from Monoprice.I have not received it yet but i just want to say that there customer service is great.Mike M answered all of my questions and was very polite.I will be getting my monitor tomorrow so i will update on the quality of the product.But for the price i paid for it to have zero dead pixel warranty for a year it should be amazing.."

"Jovie was an awesome chat rep. Very quick on his responses and gave excellent service. Thanks Jovie!"

"Monoprice handled our concerns extremely quickly and went above our expectations for Reseller support. I truly look forward to our future purchases and partnership!"

"Great Deals with top notch customer service.

Lindsey T help adjust order. I had 2 ps3 controlers when I only meant to order one.

Thanks."

"Cheap cables, great customer service, they sent me a replacement for my faulty cables no questions asked."

"Monoprice is super easy and offers the best goods at the best prices. Khalid S. helped me through the process and made everything from education about what would suit my TV best painless."

"Previously purchased a video distribution system (8151). System works very well. Did have a problem with one component failing on the unit. Online chatted with customer service regarding a replacement. Was able to quickly obtain an RMA with no hassle or issue. Online chat was answered quickly and courteously. Even the internal chat transfer to returns was done fast and seamlessly. I'm still very happy with the product overall, and the excellent customer service will keep me coming back as a customer!"

"Very happy with customer service they are great and always ready to assist all times of the day!"

"Shipping was quick. The only issue was one item was missing. A quich online chat with Steve in customer service fixed that issue. I will be a return customer."

"I had a great online shopping experience with Monoprice! While the product did not meet my specifications for a prototype, I received great help from Desirae in customer support, who helped me process my return without any hassles. I really appreciate the selection, prices and service!
"

"I have been ordering items from Monoprice.com for several years now and they have consistently rocked! There prices are great, fast shipping, with inexpensive overnight if you are in CA/AZ/NV. I have used their RMA process and Customer Service recently and they where excellent in resolving the issues, especially DESIRAE on my recent shipping issue."