"Worst customer service ever? Submitted a support request 3/5, followed-up 3/15 having heard nothing, did not hear from anyone at Monoprice until 3/30. 3 weeks after submitting the original request I bought replacement parts from another vendor, Monoprice is unwilling to entertain any option but a full refund. Moral of the story? Order your import stuff straight from the source, it will cost you less and Monoprice won't support you anyway."

"Bought a Monitor from them and it arrived DOA. Tried to contact their customer support multiple times. Absolutely no response. I have bought a lot of things from them in the past for my company, but no more. They have gone from a pretty good company to borderline crooked."

"Interestingly I placed an order for a Samsung 850 EVO SSD on a late Friday and the system said, after payment, to ship by Tuesday. Once knowing that and the fact that Samsung now offers an 860 EVO the next morning, their system said "In Progress" not boxed or shipped yet would not allow to cancel the order or change it. Monday, status still the same so I called and their recording said "Once an online order is placed, it cannot be cancelled". They do not answer their phones, they have a telephone system making you the operator pressing numbers for this or that dept.

They didn't stock the 860 either once checking so for two fair reasons, there was no point in them going to the shelf pulling the part and boxing it for shipment as they had plenty of time to stop the order.

This is NOT the norm with online sellers such as Newegg, Amazon, B&Hphoto, Adorama etc. All of them offer an order change or cancellation prior to shipping at some point. Not only that, if there is a shipping fee on a Monoprice order, they are the only ones who put sales tax on the shipping costs. Apparently that has something to do with how they run their accounting system, not how the state taxes "shipping" which no one else in CA does.

after reading the other reviews, it seems Monoprice has made some poor changes in their operations since they began online sales. for those reasons, maybe this is why they aren't as popular as they used to be. Sometimes, putting some of the costs into the sales price and offering usual and customary sales tax on only the purchase, fair times to cancel or change an order etc. can offer much for the public without nickel and dime'n the customer with STRICT unusual practices."

"I have purchased many products from Monoprice -- particularly when Monoprice used to sell cables and adapters. And most of my purchase experiences were solid. But for most of my recent purchases, I have poor experiences. First of all, the quality of the product went down. I received recurring broken items for a single order over multiple RMAs. I was surprised by the five-star reviews of all broken and low-quality items, I received in recent times.

I have written many product reviews on Monoprice Web-site. Well, all of my positive reviews were posted. Among all my not so good reviews, only one is publicly posted. No surprise there, on Monoprice, 5 stars most likely does not mean 5 stars. That is a total dishonesty."

"No reason was given for the order being canceled and they took a week to notify me. "

"Bought a 3D printer and the SD card that is supposed to contain the manuals, drivers, test prints, etc. was blank. Have sent numerous emails to them about it over the last two weeks. No reply to any of them at all. "

"Monoprice made it's name by providing good quality at reasonable prices with GREAT customer service. Now they're selling the same poor quality pacific rim junk that the worst of the worst sell online and then providing little in customer service and poor communication after the same.

Sad to see them get so bad when they started out so good."

"I bought a monoprice branded product of their website because of the great reviews, but while going through the process of installing it I learned that it was low-quality Chinese junk. After leaving a scathing product review on their website, I discovered that it was never posted, but other more favorable reviews were posted that were written after mine, clearly indicating that they filter their customer's comments in order to give their products an inflated sense of quality. THIS IS FRAUD In addition, their support team is only available during banking hours during the week, which is worthless for their customers that have real jobs. "

"Bought the 3D printer on black Friday as a Christmas present. It was opened on Christmas. It worked out of the box but it after 2 weeks sd card started giving troubles and completely failed after 3 weeks. Took several days before customer service authorized a warranty return to repair. We knew they received the 3D printer but they never communicated to us. Waited well over a week and tried to get answers. It took numerous emails, filling out contact us on their website, doing live chat, and reaching out to them on FB before we heard that they were, in fact, repairing it and would be returning it. They had our printer for one month. The person on live chat said it was a 8 to 10 day process. Sadly they returned our printer damaged and missing pieces. The print bed had 4 dents and the printer was missing the z-axis brace which means it can't get completely level. We've emailed returns and support and have heard nothing. My son is mad we even sent it back for warranty work now that they returned it damaged."

"I've bought hundreds of dollars worth of products branded from Monoprice: studio grade speakers and a studio subwoofer, audiophile planar magnetic headphones, plenty of cables, etc. and I really have to say: they absolutely blow their competition out of the water when it comes to price to performance.

I ordered my speakers during a sale that gave a site-wide discount and free shipping, and when their system glitched and charged me for shipping, I simply contacted their support and they promptly refunded the amount, which got back to my account within a few days.

I keep coming back to Monoprice, and I haven't once regretted it. If any issues arise, I'll definitely edit this review, but from my experience thus far, I'm beyond satisfied. (Some advice though: their cheapest cables/adapters are cheap for a reason.)"

"Got a 4t Barracuda drive from them. It arrived DOA. Shipped it back and it took two weeks for them to send me another. That, too, arrived DOA. The refused to give me a refund or a replacement. I will NEVER buy anything from them again. Seagate drives are known to be sturdy and dependable so I really wonder if they are selling gray goods, renovated old drives, or if they are dropping them by the truckload.... but clearly they do not stand behind what they sell. Basically they told me, now it's MY problem. "

"I tried to order a pair of headphones ~16$. I paid for 2-3 day shipping ~9$. I got a box of random cables and had to get a refund. They only refunded the original 16$, and I had to pay ~12$ to ship the **** back to them. I PAID 21$ FOR THE HASSLE OF RETURNING A PAIR OF HEADPHONES FROM THIS STUPID WEBSITE!!! "

"
I've placed an order for a pair of 150$ headphones, free shipping in the U.S.
50$ shipping for me. expensive shipping but I bought it.
it was supposed to come withing one week.

about a week later I got a message from UPS. they said I needed to pay 40+$ in
fees in addition to taxes (about 20$). when I called to inquire they said
monoprices agreement with them did not cover the entire shipping cost.

Nobody said I was expected to pay more for shipping to a total of 90+$.
I do alot of online shopping and never have I encountered anything like that.
I refused to pay, monoprice refused to take responsibility for this fraud.
And all I ended up with is time wasted and a bad experience.

If you plan to place an order and you live outside of the U.S. I'd advise you aginst that - just use Ebay or Amazon at least there the sellers are
accountable.

Also if you're trying to get in touch with them don't bother sending an email. they don't respond to those. try chat over and over untill you get someone. that's the only way."

"Impossible to get a hold of anyone and when I finally did I received a canned response and no help. They couldn't transfer me to accounting to chat about a tax exempt form and told me they only work through email. However, after emailing I never heard back. Would give this zero stars if it was possible"

"I accidentally ordered the wrong item so I requested an RMA so they can send me the correct item. I had to take it to UPS and pay shipping fees to send back to them. No problem - that was my fault for not checking. They get the item and send me the exact same product again. Later I chat with support and am told they do not do exchanges so they will refund me the money for the part. It has been a week and I check online and the RMA shows closed stating that they did not receive the parts. They screwed up by sending me the same part again and now I am dont have the product nor the money I spent on it! Great prices, but horrible customer service."