"I placed an order from Monoprice for the first and I realized one of the items I ordered wasn't the correct item I needed. The customer service team was very helpful and made every effort to assist me with this issue as well as offering exchange or refund options.

So far, my experience has been great.

"

"I recently requested a replacement for a lifetime cable. When it didn’t come I contacted Customer Service. The rep was empathetic, kind, and knowledgeable. She handled the issue without further ado. Now that’s Customer Service."

"i had a problem with the Monoprice 7-Port USB 3.0 Combo HUB that i had just ordered. didn't have to wait long on the phone to reach the tech support, just answered a few questions regarding the problem of the hub, and that's it! they stand by their product and said to wait for a replacement for the hub, they will send me a new one. "

"...This time they simply failed to ship my purchase from 11/23/18, 3 (9435) monitor risers for which they were actually offering free shipping. I'm local, less than 15 mi from their huge warehouse, and 95% of the time I pick up the stuff in person, logically, but since I wasn't in a hurry and was very busy this week, I decided to try that option...to no avail, no go. They actually emailed me a GSO trak# since Monday the 24th. When I called today (11/29) to find out what was happening, their representative told me that nothing had been shipped, that the order had stalled somewhere, so guess what: Tomorrow Friday I must go there to pick up this order, at last. I want to once and for all finish my project this weekend. This type of errors are not common at all with MP, luckily. Good thing I got assertive about it and called in tosee what was going on. Both my husband and I buy cables or accessories from MP regularly and we intend to keep doing so unless this type of negative experiences repeat themselves often, period."

"Bought pair of Planar headphones, right side was defective out of the box. Wanted a replacement so went on-line and requested one. Waited a week, no word, no reply. Called Cust Svce, waiting time was 33 mins so I now wanted a refund. Chatted with a nice young man, Chester, who within minutes had my RMA for a refund and a prepaid FedEx label sent out. Nice job, Chester. "

"I have been shopping at Monoprice for years. Their products have always exceeded my expectations for an absolutely amazing price. Through the years they have only made their products better and have increased quality and offerings. "

"As a first time customer, I am very disappointed in your company. I ordered a pair of headphones awhile ago and I realized I never received my order, especially strange because I also live in the Los Angeles area.

I emailed customer support multiple times and never heard back, so yesterday I called and was informed that the package was not delivered and multiple attemps were made to deliver because they did not have a "gate code". This is being delivered to a PO Box and if you see my address on Google Maps, there is no "Gate", it is a business. I am saddened that no one at your company even reached out to me to tell me about this issue, I have to email and call myself way past the expeted delivery date to find out. I called again then today a second time and asked to speak to a supervisor. The support agent said that the manager was in a meeting and I left my callback number, and no one ever called me back. 

I was hoping to use you guys as an alternate to Amazon for the rest of my business needs, but after this first experience, I will not. I am tired of waiting for my product, and I am tired of dealing with your terrible customer support, both email and phone. Please do the right thing."

"All I wanted was a simple cable. They sent the wrong one and it took several emails before they even responded. After they responded, they did nothing to correct their mistake. This went on for a few weeks. They did, however, blast emails out touting their great prices and customer service. In spite of repeated attempts to unsubscribe, the emails continued. I finally got in touch with them by phone. I'm not sure if anything will be corrected.
I was fortunate as all I ordered was a sub woofer cable. I'm glad I didn't order anything expensive. I will continue to do my business with Firefold."

"I've purchased from Monoprice many times over the past few years since they've been brought to my attention.

Any TV mount I ever need I go through them, networking cables, phone cords, speaker & HDMI cables and even outdoor speakers so far. I've always received the product as advertised and perfect.

There has been a few times where I've utilized their Chat Support feature to ask tech questions when researching ideas I have for my house being setting up a Home Network and doing Ethernet drops in multiple rooms or having to inquire about TV mount specifics. Each time the person on the other end was very knowledgeable and have even, on one or two occasions, brought a product to my attention I didn't know about which made my initial vision for my project all the easier.

I've dealt with returns when they've been helpful and was very easy, and recently I had an issue where I thought I may have purchased the wrong TV mount. When I emailed in, the person on the other end asked me to send over the models of TV's that I was going to use the mount for; they subsequently took their time to look my TV's up to confirm they would still work with the mounts I had purchased.

I presume if they didn't give two ****'s about me as a customer, they could have been lazy and copy/paste the product specs and tell me to pound sand and this is what I bought, but no, they took that extra step to help out.

Monoprice has expanded quite a bit from when I first found them and they still offer great products at great prices. I really hope they don't loose themselves the bigger they get. They will always be my first choice when it comes to anything Cables/Wires/Networking/TV Mounts and when I build up my Media Room I'll be going in for their Monolith line as well. "

"I have purchased 50+ items from Monoprice now. Monoprice usually has the lowest price, but I still buy from them even when they don't have the lowest price because the customer service and technical support department is UNMATCHED. For anyone considering buying from Monoprice, please save yourself some heartache... click the chat feature in the "contact us" section, explain your product application to the technician and have them confirm that what you're buying will meet your needs."

"Monoprice is such a great company. I have bought many items thru them and they always stand behind their products. "

"I bought a Monoprice maker select plus 3d printer from amazon. I wish I bought straight from monoprice. Great printer for someone starting out. I had an issue with the bed not heating up. I placed a call to monoprice and they had me email their amazon sells department. I told them my issue with a copy of my invoice. They got back with me very quickly. They said for me to send back to them and they would repair it for me. They even provide a shipping label for me to return it. When I buy my next printer which I do plan on it will be coming from this great company. "

"Situations dealing with Monoprice it was always a good outcome all the time which is why I'll always go back to Monoprice as a customer"

"I have used Monoprice for various cables and have excellent quality and service. The cables I purchased have a lifetime guarantee and they have replaced cables, when requested, without any question and have done it quickly."

"I bought a 3D printer from them. There is a 30-day money back guarantee.

On day 25, I contacted them by email to say that the printer glitched too much, and I wanted to return it. No response. I emailed again. No response. I called. After 30 minutes on hold, I was told that since I bought my printer from Amazon, I needed to contact Monoprice's special Amazon team (why they couldn't forward an email is still a mystery).

So I sent the email to the Amazon team at Monoprice. Nothing. Sent it again. Nothing. Called. After 30 minutes on hold, I was told it would be expedited, but I needed to talk to tech support. Another hold. Tech support had no idea why I had been connected, but they told me that there was no special Amazon team and that I'd have to contact Amazon directly.

The problem is that now I was outside of the 30 day window. Luckily, after I provided the emails to Amazon, they took the printer back."