"Quote shows that insurance is included for parcels, up to £20, and yet when Hermes lost a parcel they refused to pay for it."

"easy to user and simple procedures"

"Awful - I returned a package - wedsite says 2-5 days (7 for Highlands and islands) 14 days later - still not delivered after 14 days! So I tried to find out why - phone number directs you to web site, chat directs you to web site, web site cant answer question - and REPEAT!!!"

"Much easier than I had expected. A good process but I have yet to experience the collection and delivery of the parcel."

"OK except parcel length does not allow me to use you to send golf driver"

"Have found your site to be very user friendly."

"good site with clear instructions and reminders about weight and size of parcel"

"I believe myhermes have improved their whole delivery service from website to convenience of drop-off/collection/delivery. I am happy now to both use and recommend."

"easy to navigate and work out prices and extras"

"If I listened to all the complaints I'd never use any courier or have an ISP! They're 2 companies nearly everyone seems to moan about. I've only ever had 2 problems where myhermes was involved - one was the customer's fault & the other was mine! It's very rare that I use any other courier."

"last time a sent a parcel it weight on my scales read 14. 85kgs and you sent me a bill for an extra £10.00 saying it was over 15.00kgs which i paid i must spent about 1hour on the phone to one of your staff i have checked my scales with the one at my post office their are the same .i have just placed a order for the same item is weight is 14,85kgs i hope i do not have the same problem again i would very much like mu £10.00 back regards john"

"quick and simple to is use"

"Previously, you did not collect my parcel. You know about this."

"Relatively easy and there are many local collection points as well as home collection.We are fortunate in having a very friendly and accomodating local courier."

"An efficient and prompt service at affordable and reasonable cost"