"Every time i am expecting a parcel delivery, it does not arrive. Email information ALWAYS states unable to deliver not at home. Time on email always at home, never carded so not at our house. Last time had to collect at collection store. I normally, now ask if sender is using courier and give a tel No to call. Sat nav does not get to our house."

"SITE MUCH EASIER TO USE THAN SOME OTHER COURIERS"

"Nice and easy to use. Never had any problems"

"Fed up with your constant pop up for feedback This puts me off the site"

"No third party involved like parcels2go"

"Some couriers are dishonest regarding deliveries and you need them to be accountable for ALL DELIVERIES"

"The general experience is lacking due to indifferent customer relations and service. Live online chat agents are a lot less patient and demonstrate less courtesy than on other domains. The lack of easy-access telephone inquiry option for customers can be irritating. Being unable to edit pending/unpaid deliveries is annoying and obstructive. I use Hermes for specific parcels due to cost-benefits, but the service is unreliable as damage rates remain high compared to other carriers. Hermes being totally out of sync with Ebay's 60-day claim window (Hermes allow 30 days) means I am in constant danger of fiscal losses. Additionally, when my deliveries are destroyed or lost, then only the flat-rate postage is reimbursed, and I always have to absorb losses of expensive quad poster tubes (unit cost £1.50-£2) that have been smashed."

"delivery driver is a idiot yet again another damaged package delivered by you"

"lots of time wasted due to having to input info twice due to page crashes, info lost and account logged off"

"easy to use the website good prices good availability"

"excellent service, very happy to receive deliveries booked through Hermes"

"I have sent a few thousand parcels with Hermes over 3-4 years and my experience is pretty good."

"just checking my delivery, said it was coming today but not what time or even a slot"

"HELP SYSTEM IS CRAP. PHONE NUMBER GIVES THREE OPTIONS AND AT NO POINT DO YOU GET THE OPTION TO ACTUALLY SPEAK TO SOMEONE. IVE HELP IS TERRIBLE. FIRST ATTEMPT TODAY I GOT CUT OFF BEFORE MENTIONING MY PROBLEM. SECOND ATTEMPT I GOT CUT OFF WHILL GOING TO FIND TRACKING NUMBERS."

"our courier is so nice and respectful and always delivers with a smile thank her for us please 2 O.A.PS"