"When the shoes arrived it was clear that the makers had no idea how to stitch the sole to the uppers because every stitch left a hole around it so they couldn't possibly be worn in wet weather. Also, there was no insole of any kind so your feet would be sitting directly on the rubber sole. To cap it all, the zip fastener on one of the shoes was permanently stuck closed so it wasn't possible to put it on. When I eventually tried to complain the online form was endlessly complicated and the photos very difficult to upload. Eventually New Chic wrote back offering me £10 (they cost £39) and recommended getting the zip fixed at the nearest cobbler's. I had already wasted so much time trying to get a refund I just gave up. I don't know whether they refunded me the £10 or not. "
"Package arrived safely; gorgeous box, by the way - much too beautiful to simply toss - and the boots looked absolutely stunning!
Tried them on, and they fit like a glove. I have quite wide feet, but this pair of boots doesn't pinch a bit anywhere!
Also I'm on my feet 8 hours a day, and wearing these doesn't make my legs, ankles or feet feel swollen or tired.
Gotten quite a few compliments about how special and beautiful they are"
"The one shoe was a fit ,the other two sizes small .The quality of the one shoe is very poor and with your response ,this is all my fault that the other pair does not fit. Sad"
"Received all items in great conditions. Fast delivery by sellers. A bit bigger but overall good service."
"My boyfriend very enjoy this shoes."
"I ordered based on the picture online. When the clothing arrived I was shocked to find the terrible quality of it. The sleeves were a different colour to the rest of the top and the pattern printed on it was extremely pixelated."
"Sent me something saying my order had been cancelled due to payment security reasons I had to submit a complaint at Paypal since I paid through them. So that NewChic would send me my item. Had to wait twice longer what they originally said it would take for the item to arrive and had to deal with all the e-mailing stuff so that I could get what I ordered. Not the smoothest process. Really bad experience. And not the greatest customer service. I was and I'm not happy at all. Never again buying from them."
"I really appreciate that our goods were delivered on weekends even though no couriers would have delivered goods on the weekends."
"For too long the clothes, fabulous designs, patterns, and colors, have been BADLY let down with an inferior lightweight fabric that did not wash and lasted maybe one or two washes before needing to be thrown away. Now they appear to be using better quality fabric and they represent better value for money, no one objects to paying a little bit more for goods that are of better quality and serve the purpose. It was a great shame that nice designs were so badly let down with appallingly low-quality materials. I am happy with the quality now, and hope they maintain this standard."
"I received 2 shirts, both sizes xxl. One fit fine. The other was obviously side L. The return policy is ridiculous and not worth using. I will no longer buy anything from this site because the is no quality control or decent return policy."
"False advertising, I thought newchic was available in my country I had no idea I had to pay customs to receive my items. The items were good and good fit. The child’s shoes were too big even after I measured the foot "
"What I ordered was exactly what I got"
"Ordered hot fit love tbem"
"Absolutely love the shoes! Thank you! Perfect fit, your measuring chart was accurate for me. Very comfortable!"
"It’s second time when we ordered same bag because is very strong and fine quality "