"This was the first time I had ordered from NewChic, since I really liked their style. All in all, I had a good experience with them. I find the 27-day delivery extremely long in a world where customers are used to getting their items within a week (or even days).
I consider a very good point that they answered quickly and in a professional manner to my request about the where-to-find my parcel after about 20 days. I could also track the package the whole time.
I found it positive that they did not waste materials and resources in packaging, the items arrived safe and sound, though.
One of the items released sewing just after two days of wearing it, now it has an ugly hole on its side and I'll need to consult a tailor about it. So, I think the quality is not as good as I would expect, even from China.
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"Still waiting on a previous order in January"
"I have purchased from NewChic in the past without problem. With this purchase however, I was unhappy and wished to return it for credit. The item was shipped to me from California. To return the item, I was expected to ship it to China. Ridiculous! Return shipping is the cost of the item, so not worth the effort. I think NewChic knows this and is please to not have to refund my money. I will not be purchasing from them again. "
"Really bad customer service don’t keep you in the know of what is happening."
"Les articles reçus sont différents de ceux des photos lors de l'achat (motif, qualité du tissu) et très compliqué d'avoir un échange avec le SAV pour se faire rembourser. A éviter à tout prix"
"Delivery was quick. I was in a business trip and couldn't receive the parcel. So the courier delivered it in a date that I asked."
"to much long time for receive the order."
"The product I received was okay, but not fabulous like the advertising photo suggested. There is no question that some type of photoshopping was done to enhance the advertised picture. In addditon, having usually dealt with prompt Amazon deliveries, I was surprised by how long it took to receive he ordered product."
"Nobody informed me before delivery."
"The only issue was the size of the boots. I though that UK 3.5 was a 36 european size but it's a 37 and there are a bit big. Apart from that. Very good. The delivery wasn't very quick but it's normal under this circustances.
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"Took to long to arrive and uncomfortable"
"My hubby loves these shoes, so comfortable and looks smart."
"For a delivery in France, it took almost 2 weeks but the quality is very nice and the follow up of the delivery was great. So thank you !"
"Very easy process. Shipping time was a bit long but everything arrived and in good condition."
"I sent email to customer service, no one replied!"