"Satified with service and price, just wished tint was darker"

"The final outcome of my order was very good. Overall they could be much better at customer support and they are slow, which is frustrating when you depend on glasses. Their craftsmanship in eyewear repair was quite satisfactory."

"OpticsFast was great about processing my order quickly and efficiently. My sunglasses were repaired flawlessly, and sent back in a reasonable amount of time. I was also impressed with their ability to quickly respond to my emails and to keep me informed of the status of my order. I would definitely use OpticsFast again."

"Huge selection of styles. Great service!"

"great company to deal with...kept me updated on the status of the repairs needed & responded quickly to the questions I asked. I gave rating of high price b/c I never had designer sunglasses repaired in the past & my repair bill was more than what I spent on the sunglasses (of course my own fault for inspecting them more carefully before I purchased) my thought perhaps would be if the comapny offered at least free shipping w/ tracking to return them once repair was completed ....but in all in all they did a great job & I would have eventually left feedback. "

"excellent quality excellent service "

"Tried a couple of places to find the pair of TAG Heuer glasses that I wanted but could not go past the overall service, price and helpful people at OpticsFast. I would recommend them to anyone looking for quality products at great prices and minimum fuss service."

"A bit disappointed overall because the first frames I chose were not available, and my second choice was not available either. I ended up with frames which weren't exactly what I wanted, but the nevertheless they're OK and arrived in good order. The customer service was good especially from Becky S. The price was also good compared to other websites. "

"Got the order quickly and the customer service is always ready to help if any issues with order.Always ready to please the customer.Will recommend for future buy."

"They were good and reliable."

"Great prices! Awesome customer service! I must say I was a bit frustrated at first with the wait but I am satisfied now! It takes a little over a week for certain sunglasses but who wouldn't wait for half off retail prices. Great selection to choose from all the top designers and even the just released sunglasses. I can't stress enough how awesome the customer service was, OUTSTANDING!!! Bravo! I will definitely do business with opticfast in the future!!

Brien- South Carolina "

"Good service. The delivery of my sun glasses was on time and as I expected. Products where exactly what was showed on the pictures and the prices are pretty reasonable for a pair of nice Oakley sunglasses. This is not the first time I use OpticsFast and I'm sure it wont be the last one! If anything on the minus side to say: they may need to improve the packaging on their shipments. My glasses where wrapped or anything like that."

"Sat on my glasses just after having new lenses put in. I'd also just bought matching clip on sunglasses, so if figured I'd get another pair of the frames. They were discontinued almost everywhere except at OpticsFast.
Purchased the frames. website straightforward. Took the cheep shiping; got them 10 days later. it probably isn't OpticsFasts' fault, but I had to get larger screws to put my old lenses in.
Price was pretty steep. I could have gotton 2 pairs at an optometrist for the same amount of money. But then they wouldn't have been my old frames."

"BEWARE BEWARE BEWARE BEWARE!!! This company lacks professionalism and integrity. I sent my Marc Jacobs sunglasses in to be repaired. After two weeks of waiting for a message from OpticsFast I contacted them. I was assured my item would be sent to the lab and I would get a quote. After another two weeks and no message I contacted them. Again, after another two weeks had passed I called customer service and was placed on hold for an hour, however, when I called right back and selected to speak to sales they answered on the second ring. I even sent a request to have someone contact me and nothing. Currently my suglasses are still being held "hostage" at their facility. I have since filed a BBB complaint and also a small claims case. PLEASE DONOT USE THIS SERVICE.. DONOT BE DECEIVED BY LOW PRICES!!! This company will take close to 8 weeks to perform work that your local optics company can do in two days. BUYERS BEWARE!!!"

"Personal experience with OpticsFast. I sent in a pair of Cazal glasses, valued over $1,500.00, for repair on Feb 20, 2013. I received an e-mail from Becky S about a week later asking what repairs were needed. It was obvious, I sat on them and the lens had popped out and the arms were bent. I sent a reply email with a follow-up phone call as to the damages. I was told I should receive an estimate for the repairs within a week. I did, the cost was $39.00 and an additional charge for shipping, which I had already paid in advance before mailing them in for repair. On Feb 27th I received the following e-mail. “Once the invoice is paid, it will take an additional 3-5 to fix and ship your item.
A tracking number will be sent to you via email once the item is shipped.
If you have any further questions, please dont hesistate to contact us.” After two weeks I call to find out the status of my glasses. I was told they were still in repair and I would receive an e-mail when they are repaired given a date for shipment. March 6th, “We will process this order and send you a tracking number as soon as it ships.” Another two weeks and several phone calls later I still could not get a date that the repairs would be completed. On March 20th I called and informed Becky that I wanted my glasses back, unrepaired immediately. I was told that they would send them back within in a few days. March 27th I called and demanded they send my glasses back. I was told it takes steps in the process to send them back. I said how many steps and days does it take to put them in a box and mail them. I was hung up on. April 1st I called and asked when would I received the glasses? Again, I was hung up on. I called back and asked for the owner – again I was hung up on. It is now April 2nd and unable to communicate with anyone because as soon as I tell them my customer number – I get hung up on.
UPDATE: Received my glasses back April 13, unrepaired. Placed in a box with no packing material - just ratteling around. I also found out they have no business license - checked with NY corporate licensing division online - no such business according to their records. Also, filed a complaint with NY Attorney General's Office.
Another Update - this is the email sent out to OpticsFast customers to get those five star ratings you see here. Writing reviews helps build trust online. This is the most important concept for all online stores.
It is common knowledge that very few customers will leave positive reviews after the order is delivered.
We are reaching out to our happy customers and giving them a $10 credit for taking the time to help us grow.

The discount is $5 OFF your order for posting a review of our company to the two top ratings sites online.
Please click each one of these links and post your review. Once you are done respond to this email,
we will validate that you infact did post the review and then give you $5 OFF for ResellerRatings.com and
$5 OFF for TrustPilot.com.

ResellerRatings ---> http://www.resellerratings.com/store/survey/opticsfast_17
TrustPilot ---> http://www.trustpilot.com/Evaluate?DID=1088322&a=

You may also leave us your testimonial so we can post on our website by clicking on the below link
http://www.opticsfast.com/sunglasses-repair-testimonials.asp


You are always rewarded for helping us grow.
http://www.OpticsFast.com
"