"I have nothing but good things to say about these guys.
I placed an order for SageTV 2.0 on their website on 5/20/2004, There was some confusion with my credit card (surprise surprise.. stupid card...) so I completed the order with Paypal. Overall, smooth and slick.
The next day (5/21), it turns out the Credit Card authorizing company had decided to authorize my card afterall, so putting a hold on the funds, which I had already allocated to other purchases in my ultimate HTPC endevor.
Needless to say, I was concerned, so I contacted my bank to get the information I would need to give pcAlchemy.com, and prompty sent an email to them (at ****@****) requsting that the "de-authorization" be done.
Within 30 minutes, a representative from pcAlchemy.com called me at my office, and we discussed the problem, and its eventual resolution. Within 2 hours, everything was back to the way it was.. and I am extatic once again.
The actual ordering process was quick and relatively painless.
For my problem, they were expedient and attentive to my needs and wishes.
A+ guys.. I will definately be buying from you again."
"I was a little worried about these guys, since I could find no reviews or ratings. However, their price on the Gyration wireless keybord/mouse I wanted was better than that of anyone else - and significantly better than that of what I consider to be the established, reliable online stores.
Well, I took a chance am glad I did. Shipping was prompt, and the product was well-packed. In fact, I had no problems of any kind.
I will not hesitate to deal with these guys, again. Recommended!
"