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Verified
5/5

2005-05-03

"Photosolve went out of their way, calling me personally, in order to make sure that the item I had ordered was going to work with my equipment and that I had what I needed. I ordered an adapter for a digital camera lens, and it turned out I also needed an additional adapter to make sure the item I wanted would work with the lenses I had. Photosolve called me to make sure I had what I would need, and as it turned out I needed the additional adapter as well. Granted, this makes them an extra sale and would also save them money in the long run, but unlike many other merchants who would ship and then let me find out I needed something more, only to be frustrated when what I had ordered was insifficient, Photosolve called within 30 minutes of my placing the order and confirmed everything. I call that service beyond the call of duty. When I need more camera equipment, I will be looking them up again."

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Variety of brands and products offered
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Ease of ordering online
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Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
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N/A
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Verified
5/5

2005-05-02

"We were very pleased with our experience with this company. We received great information on the phone and the item arrived the next day."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
N/A
Delivering products damage free
Overall technical support
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-04-28

"I first learned abut this product from a Panasonic "forum" where a photographer, using a viewer, resolved the same difficulty I have with taking digital photos in bright sunlight by trying to use the LCD. "photosolve's" web page is aimed at offering a product without charging the equivalent of the fiscal debt of the state of Montana. Being photography challenged I did not completely understand some of the product description, so I called photosolve and talked to photosolve's Founder and CEO for half an hour. His explanation was concise and quite clear, so I ordered one of the units. He said that he would ship it that same day and I should receive within two days. I ordered the unit on April 26 and it is currently attached to my digital camera (today is the 28th). He was both pleasant and professional. I would have no qualms abut either purchasing additional items from photosolve, or racommending him favorably to other photographers."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
Making decisions on their own
N/A
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-04-28

"I have ordered online many times from many different vendors. Photosolve and it's owner "Phil" were excellent. I needed to copy some old Kodachrome slides with my digital camera and he had the equipment and knowledge to make it all work. Not only did he take time on the Internet and phone to help me he said he was available for after sale help with my project. His prices were slightly higher than some available for similar equipment but you pay for what you get and this operation has been a fine experience. In my opinion Photosolve deserves to be congratulated."

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Verified
5/5

2005-04-27

"I am so impressed with this company,and cannot praise them enough. I have never had a more satisfying experience then this before, on any other purchase. I rec'd an email to confirm the order, then I rec'd an email telling me it was ready to ship, then I rec'd another e-mail to tell me it had shipped. I was not home on the first delivery attempt. I rec'd an email from this company informing me that USPS was trying to deliver this item. I have never been treated so good before. There was no guessing on my part, I was informed of every move my purchased item had made.The item arrived in 4 days from placing the order. I am a bussiness man myself, and I have learn't from this experience. This is how I will treat my customers from now on. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being easy to reach
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Making decisions on their own
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Being knowledgeable
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Resolving problems
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-04-26

"I have a new digital camera, and I ordered a specific lens adapter, a UV filter, and a camera cap. All three are perfect, were shipped the day they were ordered, got here quickly, and were the lowest prices for what I needed. I will order from them again with no hesitation!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
N/A
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-04-23

"I am an 84 year old spendiing an abnormal amount of time with my PC, and was searching for an unusual attachment to convert 35mm slides to digital format tp load tp my PC. I received absolutely excellent service! Before ordering, my questions were answered directly and professionally. Upon ordering, again questions handled in same manner, and surprisingly, the products ordered were received the following day via USPS, from an adjoining state. Now anxious to begin using the products ordered."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being easy to reach
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Customer service being trustworthy
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Customer service being knowledgeable
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
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Web site being easy to use
Speed of web site

Verified
5/5

2005-04-22

"I needed a 52mm reversing ring.

I found it at photosolve.com.

I ordered it.

They shipped it (fast).

I'm happy.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service being knowledgeable
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Customer service resolving problems
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Customer service being easy to reach
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Customer service being trustworthy
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Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-04-21

"Excellent service! This is one of the finest internet companies in which I have ever had the pleasure from which to order photographic products."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-04-20

"Excellent product and service, flexible in combining separate orders, very quick shipment. Satisfied customer, I bought from them a few years ago as well. "

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Verified
5/5

2005-04-08

"Very prompt service, the item I ordered was delivered as promised. I would definitely order from Photosolve again."

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Verified
5/5

2005-04-06

"I am very satisfied and pleasantly surprised with the purchase I recently made with Photosolve. The item (a lens adapter for my panasonic lumix) was delivered much sooner than I expected.. BTW I am from the PHilippines..

Regards
Butch Aldana
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
N/A
Customer service being trustworthy
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Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
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Overall web site
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Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-04-05

"Can't imagine better service and communication - recommend it highly - one of the best companies I've ever dealth with."

Detailed Review Benchmark + -
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Value the company offers
Is committed to quality products and services
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Is trustworthy
Is consumer focused

Verified
5/5

2005-04-03

"I was very pleased with my purchase and the quick delivery. I would purchase from Photosolve again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-04-01

"I receieved prompt and excellent presales advice, my order was shipped within a day, was well packed and arrived safely within a reasonable time (given that it was travelling from the US to the UK). Photosolve also emailed to ensure that my order had arrived safely.

All in all some of the best service I have experienced in a long time.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being trustworthy
Being easy to reach