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Verified
5/5

2005-02-10

"Final part arrived Feb 8, 2005 (51 days from date of order). 39 days of this was awaiting shipment from supplier in UK to US. The rest was shipping from US to Canada.

The company was very courteous and kept me informed of the whereabouts of the product. The company immediately shipped the product when it received it. Prices were good compared to ordering direct from the UK supplier.
"

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Verified
5/5

2005-02-06

"Extremely fast and professional shipping. Less than 72 hours from order placement to receipt."

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
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Being updated on the exact date the delivery was sent
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Verified
5/5

2005-02-04

"Excellent prompt service and delivery via DHL to the UK. I would use Photsolve again."

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Pricing of products and services
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Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2005-02-04

"Photosolve has quick, correct, great email communication, and affortable products. I am a happy customer!"

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Is committed to quality products and services

Verified
5/5

2005-02-02

"Very helpful & attentive service, with good follow up to ensure customer satisfaction.
A pleasure to do business with.
Excellent quality & prompt service.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-02-01

"As a passionate birder, I've recently been biten by the "digiscoping bug." Although I didn't know much about photography until a couple of months ago, I've learned much recently; especially about good and not so good products and technical support about those products. After much research online about mechanical shutter release systems, I happened upon the site for "photosolve." They had exactly the setup I desired and for which I'd searched hours online. The marvelous thing about it was that it was much less expensive, >$100!, than all the other setups at which I'd looked. Although I ordered it online on Sunday night, I received it on the second day, exactly as I had requested and paid (that may not sound like much, but many times I've paid for 1st or 2nd day shipping and did not receive my stuff ontime.) And, MOST IMPORTANTLY,the setup works perfectly! I had one minor problem, due to my photographic ignorance, that was solved immediately by a phone call to courteous tech support for which I did not wait and reached DIRECTLY. I am totally satisfied and recommend "photosolve" to the utmost."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-01-28

"Excellent delivery speed. Items were well packaged in bubble plastic and arrived in 100% condition. Excellent follow-up after the order was placed right until I literally held the products in my hands. As I purchased an EagleEye OpticZoom lens which consisted of numerous required and optional accessories, I was able to make the correct selection very easily due to the well designed website. Bravo!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Making decisions on their own
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Verified
5/5

2005-01-28

"Excellent support. Any doubts i had were prompt answered via email. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support

Verified
5/5

2005-01-28

"Service excellent. I recieved email confirmation of receipt and shipment of order on same day, followed by a personal email asking that I confirm receipt by email, since it was being shipped international mail. Parcel was received in 7 days.
Equipment is as described and of high quality, instructions clear.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Resolving problems
N/A
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
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Verified
5/5

2005-01-27

"Ordered Xtend-a-Sight on Friday 5/27. Received confirmation email and tracking email same day. Delivered Tuesday 5/31, and same day email from Phil confirmed. Device was exactly as advertised, a high quality machined product. Excellent, speedy, professional service. Would buy again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
Being trustworthy
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
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Customer service resolving problems
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Web site being easy to use
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Verified
5/5

2005-01-20

"I placed an order for a lens extender and tethered lens cap from photosolve's website, got a smooth confirmation, email, and prompt delivery. Four days later, product arrived in perfect condition, plus an email just hours later, letting me know it arrived. I wouldn't hesitate to order anything from photosolve."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
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Making decisions on their own
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Verified
5/5

2005-01-19

"Excellent service! Got immediate email that and order was placed, in process and then shipped. Also got follow up emails to confirm reciept of product. Highly recommend Photosolve to others!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
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Being trustworthy
N/A
Being knowledgeable
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Being easy to reach
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Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-01-18

"Excellent service, great products portfolio and prices with international delivery.
I've been in contact by e-mail with a real person until the package was in my hands. This was the most human and pleasant online shopping from my experience.
Certainly, i's a place to visit again since there are not many stores and people like here.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
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Customer service making decisions on their own
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-01-18

"This product fills an important niche in digital photography, thanks to the ingenuity of the folks at photosolve.com. Their personal attention was outstanding. I will buy from photosolve.com again in the future and recommend them to others without reservation."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-01-18

"A very pleasant shopping experience. Great product, low shipping cost, timely delivery. I ordered at 5pm and the order shipped at 10pm the same day, I've never seen such a thing before! I received the Xtend-a-Lens today (one day before schedule - thanks DHL!) and it's even better than I expected."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
N/A
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
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Being knowledgeable
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability